This topic has 1 reply, 2 voices, and was last updated 7 years by Kieran_SQ.

  • Author
  • #184882
     00holoDesign
    Participant

    Hello!

    First of all you did a very good job, i like this theme very much. But unfortunately i have an issue with the Visual Composer. I am using WordPress 4.9.1 and I have the Version 5.2.1 of the Visual Composer installed. I recognized that the Visual Composer does not work correctly. To fix this problem i tried to update the Visual Composer to the latest version. But in my case this does not work. When I navigate to WP admin -> Appearance -> Install Plugins i have no option to update the Visual Composer.

    I tried to deinstall the Visual Composer and install it again under WP admin -> Appearance -> Install Plugins. In the column Version i get an Error for the Visual Composer:

    ERROR

    The requested URL could not be retrieved

    The following error was encountered while trying to retrieve the URL: http://updates.seventhqueen.com/check/kleo/plugin_version.php?

     

    Access Denied.

    Maybe this is the reason why I can’t update to the latest version. But how can I fix this?

    Thanks

    #184892
     Kieran_SQ
    Moderator

    Hi,

    Sorry to hear you’re having issues updating WP Bakery (formerly Visual Composer), please could you update this ticket in a private reply with admin credentials so I can look into this for you?

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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