This topic has 14 replies, 3 voices, and was last updated 6 years by 
-
-
Hello,
After update to the latest version, the feature images does not show properly:
Would you please let me know how to resolve?
Alex
Hello, can you share access so i can check it out?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
The issue comes from the newest update of rtmedia, please use an older version of rtmedia until we solve (1-2 days)
https://github.com/rtMediaWP/rtMedia/releases
Let me know if this fixes rtmedia
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello,
Do you mean this issue?
—————–
After update to the latest version, the feature images does not show properly:
PS: this will happen only in Mobile mode, for example, iPhone device.
Would you please let me know how to resolve?
——————-
Alex
Hello, i meant the rtmedia one. The feature image issue its a bit weird, as your media library, do the pictures show correctly? At admin dashboard – Media
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
No, it also does not show properly in media library, please view the screenshot:
But if post with PC, it will looks well, please check this screenshot:
this issue happens only when you post with MOBILE DEVICE POSING, like iPhone
I also tested with the plugin of WP frontend Post(https://wordpress.org/plugins/wp-user-frontend/), the issue is same, please look at this post:https://lxp.lovcour.com/frontend-user-pst/
It is very easy to find the issue, please just test at your site.
Alex
Hello, if it shows like that also at media library then is not a theme issue but a WordPress bug with media upload from mobile
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
there is no problem to post at backend, so it also might be related to the plugin of Social Post?
Alex
Hello, yes, try without any other plugin and another theme, let me know 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Please check here, the author or Social articles said it is bug, and he is not trying to fix:
https://wordpress.org/support/topic/feature-images-not-properly/
alexlii (@alexlii)
6 days, 20 hours ago
Hello @@broobe_devit shows like that also at media library after post from Social Article，
https://prnt.sc/iopsx3does that mean it is a WordPress bug with media upload from mobile?
Alex
This reply was modified 6 days, 20 hours ago by alexlii.
Plugin AuthorBroobe (@broobe_dev)
6 days, 20 hours ago
Hi! No, it’s not a bug with WordPress…it’s related with social articles. I’m gonna upload a new version as soon as possible. I have to change the way to upload the featured image.Thanks!
Hi,
I don’t think this issue ( photo rotation ) comes from kleo, but from rtmedia or buddypress
You can try to use this plugin : https://wordpress.org/plugins/ios-images-fixer/
Same issue topi in many places https://www.google.com/search?q=buddypress+photo+orientation
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
The forum ‘Bugs & Issues’ is closed to new topics and replies.
