Feature image does not show properly

[alexlii]

Hello,

 

After update to the latest version, the feature images does not show properly:

http://prntscr.com/imzoil

http://prntscr.com/imzove

 

Would you please let me know how to resolve?

 

Alex

 

[alexlii]

PS: this will happen only in Mobile mode, for example, iPhone device.

Alex

[Laura]

Hello, can you share access so i can check it out?

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Laura Solanes - Graphic Designer and Web Designer

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[alexlii]

This reply has been set as private.

[Laura]

Hi,

The issue comes from the newest update of rtmedia, please use an older version of rtmedia until we solve (1-2 days)

https://github.com/rtMediaWP/rtMedia/releases

Let me know if this fixes rtmedia

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[alexlii]

Hello,

Do you mean this issue?

—————–

After update to the latest version, the feature images does not show properly:

http://prntscr.com/imzoil

http://prntscr.com/imzove

PS: this will happen only in Mobile mode, for example, iPhone device.

Would you please let me know how to resolve?

——————-

Alex

[Laura]

Hello, i meant the rtmedia one. The feature image issue its a bit weird, as your media library, do the pictures show correctly? At admin dashboard – Media

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[alexlii]

No, it also does not show properly in media library, please view the screenshot:

http://prntscr.com/iopsx3

But if post with PC, it will looks well, please check this screenshot:

http://prntscr.com/ioq1ut

this issue happens only when you post with MOBILE DEVICE POSING, like iPhone

I also tested with the plugin of WP frontend Post(https://wordpress.org/plugins/wp-user-frontend/), the issue is same, please look at this post:https://lxp.lovcour.com/frontend-user-pst/

It is very easy to find the issue, please just test at your site.

Alex

[Laura]

Hello, if it shows like that also at media library then is not a theme issue but a WordPress bug with media upload from mobile

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[alexlii]

there is no problem to post at backend, so it also might be related to the plugin of Social Post?

Alex

[Laura]

Hello, yes, try without any other plugin and another theme, let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[alexlii]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[alexlii]

Please check here, the author or Social articles said it is bug, and he is not trying to fix:

https://wordpress.org/support/topic/feature-images-not-properly/

alexlii (@alexlii)
6 days, 20 hours ago
Hello @@broobe_dev

it shows like that also at media library after post from Social Article，
https://prnt.sc/iopsx3

does that mean it is a WordPress bug with media upload from mobile?

Alex

This reply was modified 6 days, 20 hours ago by alexlii.
Plugin AuthorBroobe (@broobe_dev)
6 days, 20 hours ago
Hi! No, it’s not a bug with WordPress…it’s related with social articles. I’m gonna upload a new version as soon as possible. I have to change the way to upload the featured image.

Thanks!

[Radu]

Hi,

I don’t think this issue ( photo rotation ) comes from kleo, but from rtmedia or buddypress

You can try to use this plugin : https://wordpress.org/plugins/ios-images-fixer/

Same issue topi in many places https://www.google.com/search?q=buddypress+photo+orientation

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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