Hi,
Can you update this ticket, in a private reply, with some login credentials so I can check this out for you.
Thanks,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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Support Hours
Our support team is available from Monday to Friday during regular office hours ( East European Time ).
Please allow up to 48hrs so we can review your request and respond.
License info
One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.