buddypress profile pictures issue

[mwestrik]

Hi,

I have changed the theme of my buddypress wwebsite to Kleo, but now i have an issue with profile pictures. When users upload a profile picture, they have to crop it. The problem is that the image is not displayed, so you’re unable to crop. The picture just shows as a dot.

 

[Kieran_SQ]

Hi,

Can you update this ticket, in a private reply, with some login credentials so I can check this out for you.

Thanks,

Kieran

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[wholistic]

Hi, I have been having the same issue. When a user uploads a picture, it is not visible at all. There is a crop button but you cannot see what you are cropping and when you click on it, it saves the picture cropped not the way you want.

[mwestrik]

This reply has been set as private.

[Kieran_SQ]

Hi,

I have looked into this and cannot see any obvious cause on the front-end. I carried out tests locally on a new install of KLEO and also on our demo site and was not able to replicate the same results.

Could you please therefore try the following, test and clear your front-end cache (Ctrl+F5) for each step

Disable any CDN
Disable all caching at the server level
Disable all caching at the WordPress level
Disable all plugins except for BuddyPress, WP Bakery and K Elements (if the issue disappears during this test please enable the plugins one by one – clearing your cache and testing each time until you find the plugin causing the issue)

Please let me know the outcome.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[mwestrik]

Hi,

the problem appeared to be Jetpack. Disabled the plugin and cropping works again!

[Kieran_SQ]

Hi @mwestrik,

Glad you found the issue, there are many many settings in JetPack so it may be worth doing a similar test to the above with features turned on or off to find the feature that is the culprit.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @wholistichub,

Sorry to hear you’re having the same issues – do you have JetPack installed by chance? If not please carry out the above tests from my earlier reply and let me know your results.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[wholistic]

Hi,
I do have the Jetpack plugin installed. However, it is managed by WordPress.com and I cannot turn it off. Any other suggestions?

[Kieran_SQ]

Hi,

I would suggest going through the settings of JetPack and enabling / disabling the features, clearing your cache(s) and testing each setting to see if there is a specific option that is causing the conflict.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[wholistic]

I found the Jetpack option that was preventing the pictures from showing 🙂
——–
Lazy load images

Improve your site’s speed by only loading images visible on the screen. New images will load just before they scroll into view. This prevents viewers from having to download all the images on a page all at once, even ones they can’t see.
———
Once I turned it off, it solved the issue. Thank you very much!

I have another question. I noticed that some buttons under members profiles look weird, not being completely around the text of the button. Do you know what might be causing it? See screenshots below.

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[Kieran_SQ]

Hi,

Thanks for letting me know about the cause within JetPack. I can see on GitHub that they’re working on allowing users to define exclusions via PHP. Once they’ve released a supported method I will look at adding an exclusion for this page to make it compatible.

With regards to your other questions raised, I am unable to assist within this ticket as it’s off topic and the ticket belongs to another user. Please continue the discussion in your existing ticket or open a new ticket if required.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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