Updated theme: Plugins not working

Home Forums KLEO Bugs & Issues Updated theme: Plugins not working

This topic has 5 replies, 2 voices, and was last updated 6 years by Laura.

  • Author
  • April 11, 2018 at 21:50 #194455
     robynmg227
    Participant

    Hi,

    I updated the Kleo theme today; not sure if this is related or not, but 2 of our plugins stopped working: they do not show up on published pages. The plugins are NinjaForms and Opinion Stage, and neither the forms or the polls are visible on the pages. Related posts are not showing up either (I have a separate ticket for that; Radu is helping me to configure the order in which they display)..

    Thanks,

    Robyn

    April 12, 2018 at 18:48 #194526
     Laura
    Moderator

    Hello, please check at Appearance – install plugins and check if there is any update 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    April 12, 2018 at 18:59 #194532
     robynmg227
    Participant

    Hi Laura,
    This did not help, unfortunately.

    April 13, 2018 at 20:12 #194643
     Laura
    Moderator

    Hello, i see, please share a bit more information of what is not working and login access to check it out.
    I will check everything and let you know 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    April 14, 2018 at 00:55 #194657
     robynmg227
    Participant

    Hi Laura,
    Thank you. It turns out it was a plugin issue, which I resolved by doing the whole routine of deactivating all of them, and then activating one-by-one. It was a plugin called “Referral Landing Page.”
    Have a nice weekend!

    April 16, 2018 at 04:57 #194908
     Laura
    Moderator

    Glad you could resolve it!! 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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