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April 26, 2018 at 15:04 #196142goustasParticipant
Hi,
I created a new profile field group and I added a textarea field. The problem is when the user writes something in the textarea field the new tab on the profile doesn’t appear. I deleted the field group and I created a new but still the same.
I also added more fields to the new field group but whatever I do the tab on the profile doesn’t appear.
Do you know where I have to start looking to solve this?
Thanks,
George
April 26, 2018 at 18:04 #196164RaduModeratorHi,
Make sure to have all things updated, theme , plugins and wordpress.
Check also if you deactivate child theme it works.
If it’s the same provide to me the credentials to take a closer look.
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionApril 27, 2018 at 09:56 #196216goustasParticipantHi,
I found what was the problem.
I looked in the database at the table bp_xprofile_groups and I saw that the first 3 profile field group that I don’t have any problem, their ID was 1,2,3 and the problematic profile field group was 7.I changed it to 4 and now its ok.
After I changed it, all the created field that was inside that profile field group was disappeared, so I went to the table bp_xprofile_fields and I found the profile fields that I had and I changed the group id to 4 also.Thanks for any trouble I put you.
George
April 27, 2018 at 16:23 #196273RaduModeratorHi,
Great
No problem
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution -
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