This topic has 4 replies, 2 voices, and was last updated 6 years by Radu.

  • Author
  • #196142
     goustas
    Participant

    Hi,

    I created a new profile field group and I added a textarea field. The problem is when the user writes something in the textarea field the new tab on the profile doesn’t appear. I deleted the field group and I created a new but still the same.

    I also added more fields to the new field group but whatever I do the tab on the profile doesn’t appear.

    Do you know where I have to start looking to solve this?

    Thanks,

    George

     

     

    #196164
     Radu
    Moderator

    Hi,

    Make sure to have all things updated, theme , plugins and wordpress.

    Check also if you deactivate child theme it works.

    If it’s the same provide to me the credentials to take a closer look.

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #196214
     goustas
    Participant
    This reply has been set as private.
    #196216
     goustas
    Participant

    Hi,

    I found what was the problem.
    I looked in the database at the table bp_xprofile_groups and I saw that the first 3 profile field group that I don’t have any problem, their ID was 1,2,3 and the problematic profile field group was 7.

    I changed it to 4 and now its ok.
    After I changed it, all the created field that was inside that profile field group was disappeared, so I went to the table bp_xprofile_fields and I found the profile fields that I had and I changed the group id to 4 also.

    Thanks for any trouble I put you.

    George

    #196273
     Radu
    Moderator

    Hi,
    Great
    No problem
    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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