Visual Composer not working

This topic has 6 replies, 3 voices, and was last updated 6 years by Radu.

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May 22, 2018 at 23:33 #198623

syncreticudon
Participant

I can’t save any changes made on any visual composer save boxes. It says: “Cannot read property ‘save’ of undefined.”

I turned off all plugins except Visual Composer and the problem persists.

Attaching screenshots.

Israel

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May 23, 2018 at 15:07 #198698

Laura
Moderator

Hello, please make sure the theme and plugins are updated, let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

May 23, 2018 at 18:08 #198741

syncreticudon
Participant

Laura,

I have updated Kleo to 4.3.7 from May 19, I checked on Themeforest and this seems to be the highest. Visual Composer and all plugins have been updated. The error is still there.

Attaching screenshots.

Thanks!

Israel

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May 24, 2018 at 03:13 #198798

Laura
Moderator

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

May 24, 2018 at 15:04 #198841

Radu
Moderator

Hi

Just i’ve checked, there is no error and it works as it should.

Let me know

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

May 25, 2018 at 06:22 #198960

syncreticudon
Participant

R,

There was something wrong with the code in the page I was trying to save. I think the MailChimp embed had something to do with it.

Thank you so much for all your help!

Israel

May 25, 2018 at 19:10 #199017

Radu
Moderator

I see
Ok then, have a nice weekend
Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?
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