This topic has 26 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #201417
     aliceinoue
    Participant

    Hello, team 7th Queen!

    The client and their designer cannot edit, update, or create new events using the EventOn Software. Whenever we try to create a new event, edit an existing event, or duplicate an event, it will popup in a blank screen (on  Staging) or throw an error screen (production).

    I went into WPEngine and looked at the system error logs and noticed that the Woocommerce related error IDs. The cart, and different variants were throwing serious errors. Being that this is all associated with the  WooCommerce files sold with the theme, we need to get to the bottom of this so our clients can continue selling tickets and creating events for their workshops ASAP.

    Included here are screenshots of the problem, a gif of the issue, and both the WordPress system report, and WPEngine error log. Hopefully this will help you assist us in what is the issue?

    We have a SeventhQueen admin user ready to go whenever if you need to log in and take a look.

    Thank you so much!

    #201489
     Laura
    Moderator
    Not marked as solution
    #201556
     Radu
    Moderator
    Not marked as solution
    #201557
     Radu
    Moderator
    Not marked as solution
    #201602
     aliceinoue
    Participant
    Not marked as solution
    #201886
     Radu
    Moderator
    Not marked as solution
    #202259
     aliceinoue
    Participant
    Not marked as solution
    #202297
     Radu
    Moderator
    Not marked as solution
    #202379
     aliceinoue
    Participant
    Not marked as solution
    #202383
     aliceinoue
    Participant
    Not marked as solution
    #202384
     aliceinoue
    Participant
    Not marked as solution
    #202385
     aliceinoue
    Participant
    Not marked as solution
    #202551
     aliceinoue
    Participant
    Not marked as solution
    #202849
     aliceinoue
    Participant
    Not marked as solution
    #202964
     Radu
    Moderator
    Not marked as solution
    #202975
     Radu
    Moderator
    Not marked as solution
    #202976
     Radu
    Moderator
    Not marked as solution
    #203019
     aliceinoue
    Participant
    Not marked as solution
    #203074
     Radu
    Moderator
    Not marked as solution
    #203655
     aliceinoue
    Participant
    Not marked as solution
    #203765
     Radu
    Moderator
    Not marked as solution
    #203807
     aliceinoue
    Participant
    Not marked as solution
    #203988
     Radu
    Moderator
    Not marked as solution
    #203989
     Radu
    Moderator
    Not marked as solution
    #204049
     aliceinoue
    Participant
    Not marked as solution
    #204050
     aliceinoue
    Participant
    Not marked as solution
    #204157
     Radu
    Moderator
    Not marked as solution
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