This topic has 18 replies, 2 voices, and was last updated 10 years by ukmale65000.

  • Author
  • #20447
     ukmale65000
    Participant

    I have purchased the theme and was following the video tutorial for installing sweet date. I followed the instructions as far as “you must update your permalink structure”, i followed the video and set it to post name as in the video, saved and then my problems started. My wp admin pages are now all blank and i cannot get back into wp admin.
    Not sure how i can resolve this issue, but of course its now not letting me set up my site.

    #20465
     ukmale65000
    Participant

    Have found that activating the payment plugin causes the problem, every time

    #20650
     Catalin
    Moderator

    Hello,

    Can you please tell me at what plugin you are referring?

    Thank you,
    Catalin

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    #20655
     ukmale65000
    Participant

    Its the woocommerce plugin as soon as you activate it wp admin goes blank

    #20683
     Catalin
    Moderator

    Hello,

    Please provide me a link to your website.

    Thank you,
    Catalin

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #20709
     ukmale65000
    Participant
    #20712
     Catalin
    Moderator

    Hello,

    is the plugin active? Please provide me credentials for admin panel.

    Thank you,
    Catalin

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    #20715
     ukmale65000
    Participant

    I havent even installed the plugin this time.
    I tried 3 times before and it was when i activated it things went wrong. The only way to get back into admin was to rename plugin folder via cpanel.
    Finally worked out it was activating woocommerce that was causing my trouble

    Admin
    deltic99

    #20717
     Catalin
    Moderator

    Hello,

    What is your PHP memory limit set by your Hosting provider?

    Thank you,
    Catalin

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    #20744
     ukmale65000
    Participant

    Im not sure how to find that out im not very technically minded

    #20746
     Catalin
    Moderator

    send a question to your hosting provider, they will be able to give you the answer

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #20750
     ukmale65000
    Participant

    They have replied this
    Hello,

    The PHP memory limit is set to 64MB.  What is the limit your template needs ?

    Please advise and I will check to see if we can modify this.

    #20751
     Catalin
    Moderator

    Hello,

    Take a look at this link:

    http://wordpress.org/support/topic/php-memory-limit-not-updated

    The hosting provider support shold be able to increase the memory.

    Thank you,
    Catalin

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #20752
     ukmale65000
    Participant

    Hi as i say im not very technically minded so that link might as well be in chinese lol.
    What limit do i need to ask the host provider for ?

    #20753
     Catalin
    Moderator

    128Mb would be fine. 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #20755
     ukmale65000
    Participant

    Thanks have asked them so will wait for their reply

    #20764
     ukmale65000
    Participant

    Hosting provider has now increased it to 128mb could you check it out now please

    #20836
     Catalin
    Moderator

    Hello,

    Have you tried logging in the admin panel. Do you still get the blank screen. I am not able to use credentials you sent me.

    Thank you,
    Catalin

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #20837
     ukmale65000
    Participant

    hi i have not activated the plugin as im working on site, the login details have changed to deltic999

    is there a link to how to edit the registration page questions i need to add a load more options (i realise this is off topic)
    thanks

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