KLEO no funciona correctamente

Hello 🙂

1. the website became too slow.

Please try by using super cache plugin and smushit plugin, you can also share access so i can check and try to optimize it for you.

2. There are problems to enter the wordpress administrator as a different user than the administrator. When entering user data and password, I only go to the front end.

Wordpress by default should not allow ay other user to access wordpress admin settings, for security, if you still want, you can change the user role or use a user permission plugin to change the roles permissions

3. When I’m the administrator of the theme, I create different user roles, but none of them work, the platform only assigns administrator roles.

This is very weird, please share access so i can check it. How do you create roles?

4. I do not know if SENSEI is really included, because it does not work. The lessons are created, but when they leave the platform and re-enter, they are automatically deleted.

Sensei is included and free, the issue you mention is very weird, i would need to test it with access

5. When questionnaires are created, the multiple choice questionnaire does not work, only the questions are seen and the response options to mark do not appear anywhere.

What do you use to create questionnaires ?

Your issues you are reporting are unusual and it is mostly related to the Sensei plugin, maybe some misconfiguration. Laura will check with you.

Hello, it is indeed a problem with sensei plugin as it has the same issue with the wordpress default theme, You can check a few alternatives here https://thimpress.com/top-9-best-free-lms-learning-management-system-wordpress-plugins/

Hello, sensei is free we do not include it as paid, and it’s independent from our theme we just added it for easier installation but our demos can be used with any LMS I suggested to check those because as there is a bug with sensei (any other theme would have that too as the problem is sensei not the theme) we can’t do much,it’s included as a free plugin, not as a premium one which mean you did not pay for it you paid for the theme which works correctly. Sadly if a plugin has a bug we are not responsible for that we can help you with anything related to the theme and that is the cause of the problem.

I would be happy to assist you setup any of those free plugins as sensei does not give support for free ( and again, the version we included is free ,just like buddypress and other plugins we have suggested) it’s not part of theme license.

Hello, yes, it doesnt seem to work not even with default theme, and any of those free plugins should work fine. Or a premium ne like LearnDash

Hello, you would encounter those issues at any other theme, as what you describe is wordpress related issues and translation issues
1- Install super cache plugin or fastest cache plugin, theme does not manage your website speed, it also depends on plugins and themes, so you need to optimize it, i can take a look if you want
2- This is something from buddypress plugin, not the theme, use the plugin Buddypress Members Only to restrict those sections for registered members
3- Make sure you are checking loco translator at Sweetdate, k-elements and buddypress plugin
4- Check Buddypress at loco translate – plugins
5- Make sure you select subscriber when you create a new user at the backend, and make sure your default role is set to subscriber too at wordpress general settings ( theme does not controle roles at all )

Please understand refunds are for themes not working properly, those are envato rules, the problems you are describen are related to wordpress itself and plugin issues. Nothing the theme controls, just the translation.

I speak spanish if you prefer to communicate in spanish. I’m here to help you 🙂

Hola 🙂
1- Puedo intentar optimizar tu velocidad pero aunque tu hosting atribuya el error a KLEO, todas nuestras webs y clientes lo usan, dejariamos de vender si el tema fuera tan lento. Creo que el problema es la cantidad de sitios en tu hosting, todo ello consume recursos y hace que la proxima web tenga menos recursos que usar.

Si quieres puedo mirar las opciones de super cache y sugerirte un CDN. Que es lo que se usa cuando la velocidad no se puede optimizar mas en la web.

2- El backend, se llama wp-admin porque es el apartado para el administrador. Que un suscriptor tenga acceso a el no es normal, es practicamente inseguro que pase eso pues ahi estan todas las opciones de administracion de tu sitio. Que sean redirigidos es por seguridad y porque wp-admin es solo para administradores o escritores de articulos. Muchos temas importantes hacen esta redirección porque es un error mostrar ese apartado a suscriptores normales.

Hola, ofrecemos servicios de instalación por lo que puede contactar con nosotros ( en ingles ) en dev@seventhqueen.com o conmigo en laura@seventhqueen.com

Siento el problema que tiene con la velocidad, y puede qe sea debido a algún plugin o característica que hayamos añadido de otros desarrolladores, ya que insisto que el tema de por si no va lento en otras webs