KLEO no funciona correctamente

[eibarcortes]

I bought the KLEO theme on June 20, 2018, but I have many problems with it:

1. the website became too slow.

2. There are problems to enter the wordpress administrator as a different user than the administrator. When entering user data and password, I only go to the front end.

3. When I’m the administrator of the theme, I create different user roles, but none of them work, the platform only assigns administrator roles.

4. I do not know if SENSEI is really included, because it does not work. The lessons are created, but when they leave the platform and re-enter, they are automatically deleted.

5. When questionnaires are created, the multiple choice questionnaire does not work, only the questions are seen and the response options to mark do not appear anywhere.

Before buying KLEO, I asked if it came with the accessories I need as a sensei, they told me it was included.

I want you to please tell me how I solve these problems?

 

Thanks

[Laura]

Hello 🙂

1. the website became too slow.

Please try by using super cache plugin and smushit plugin, you can also share access so i can check and try to optimize it for you.

2. There are problems to enter the wordpress administrator as a different user than the administrator. When entering user data and password, I only go to the front end.

Wordpress by default should not allow ay other user to access wordpress admin settings, for security, if you still want, you can change the user role or use a user permission plugin to change the roles permissions

3. When I’m the administrator of the theme, I create different user roles, but none of them work, the platform only assigns administrator roles.

This is very weird, please share access so i can check it. How do you create roles?

4. I do not know if SENSEI is really included, because it does not work. The lessons are created, but when they leave the platform and re-enter, they are automatically deleted.

Sensei is included and free, the issue you mention is very weird, i would need to test it with access

5. When questionnaires are created, the multiple choice questionnaire does not work, only the questions are seen and the response options to mark do not appear anywhere.

What do you use to create questionnaires ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Abe]

Hi, related to Sensei, yes it is included but with not support from the developer. Code is free on github. Your problems are mostly related to the plugin so I suggest to test them when you have the default theme installed to make sure it is nothing theme related

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[eibarcortes]

Good morning:
After installing KLEO, the site became too slow. I configured the social network and everything was fine, but when courses were created, they worked well, but after leaving and entering the platform, the lessons disappear. Also, when making questionnaires, the option of multiple answer does not work, in front only the question is seen, but the answer options do not appear.
Another issue is that entries are automatically created with the names of the lessons that disappear, but those entries appear blank.
Please, I need your help, because I’m thinking about getting my money back.
The answers you have given me until now have not solved anything.
Thank you.

[Laura]

Hello, i would need access to check those issues, can you share it here?
If the issue is i need related to sensei there wont be much we can do as it will be the same issue with any other theme. However please share access so i can check it and make sure

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Abe]

Your issues you are reporting are unusual and it is mostly related to the Sensei plugin, maybe some misconfiguration. Laura will check with you.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[eibarcortes]

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[Laura]

Hello, it is indeed a problem with sensei plugin as it has the same issue with the wordpress default theme, You can check a few alternatives here https://thimpress.com/top-9-best-free-lms-learning-management-system-wordpress-plugins/

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[eibarcortes]

Good morning Laura:
The link you send me is a list to choose free LMS plugins for wordpress.
Why that?
You recommend me to install a plugin of those?
Should I uninstall sensei from my platform?
If so, why do they offer sensei with the sale of the KLEO theme?
I need support from you so that KLEO works well with sensei.
If you do not support me, please, I need my money back.
I’m not going to waste any more time with this Theme.

Please, I appreciate an answer,

Thank you,

Eibar Cortés.

[Laura]

Hello, sensei is free we do not include it as paid, and it’s independent from our theme we just added it for easier installation but our demos can be used with any LMS I suggested to check those because as there is a bug with sensei (any other theme would have that too as the problem is sensei not the theme) we can’t do much,it’s included as a free plugin, not as a premium one which mean you did not pay for it you paid for the theme which works correctly. Sadly if a plugin has a bug we are not responsible for that we can help you with anything related to the theme and that is the cause of the problem.

I would be happy to assist you setup any of those free plugins as sensei does not give support for free ( and again, the version we included is free ,just like buddypress and other plugins we have suggested) it’s not part of theme license.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[eibarcortes]

Good morning Laura:
I want you to tell me please, should I uninstall sensei?
Thank you.
Eibar Cortés

[Laura]

Hello, yes, it doesnt seem to work not even with default theme, and any of those free plugins should work fine. Or a premium ne like LearnDash

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[eibarcortes]

Good morning, Laura:

I already uninstalled the sensei plugin, but all the broblemas continue.
The problems that are now presented are the following:
List of errors or problems:
1. The site is too slow to load.
Navigating the site between the different sections, it takes up to 12 seconds to load the page.
2. Being registered or not, is the same:
When browsing through the community options: members, groups or activity, the platform allows any user to see all the information of the members of the social network, meaning that it is useless to register or log in to the site. world can see everything.
3. Translation or spelling errors:
When I create a publication, I get notifications, where they tell me that the article has been approved. I tried to correct the spelling of the word approved in Spanish and I could not. The word approved in Spanish, is written with b, but the platform throws it with v. (view image).
Example:
In spanish:
Aprovado: writing error.
Aprobado: Written correctly.
I have used the LOCO TRANSALTE plugin to correct the error, but it has not been possible.
4. Options in English that can not be translated:
In the different browsing options within the users that make up the social network, I have not been able to translate the articles option. I want it in Spanish, as are the others. (view image).
5. The platform only lets create administrator roles. When you create different roles and want to enter, redirect to the front of the page.

The problem is in the KLEO theme, not in the sensei plugin.
Please, I need you to reimburse me the money, because this theme does not work and it presents many errors to configure it. I have lost too much time.
Tell me what do I have to do to get the money back?

I will stay tuned,

Thank you.

Eibar Cortés

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[Laura]

Hello, you would encounter those issues at any other theme, as what you describe is wordpress related issues and translation issues
1- Install super cache plugin or fastest cache plugin, theme does not manage your website speed, it also depends on plugins and themes, so you need to optimize it, i can take a look if you want
2- This is something from buddypress plugin, not the theme, use the plugin Buddypress Members Only to restrict those sections for registered members
3- Make sure you are checking loco translator at Sweetdate, k-elements and buddypress plugin
4- Check Buddypress at loco translate – plugins
5- Make sure you select subscriber when you create a new user at the backend, and make sure your default role is set to subscriber too at wordpress general settings ( theme does not controle roles at all )

Please understand refunds are for themes not working properly, those are envato rules, the problems you are describen are related to wordpress itself and plugin issues. Nothing the theme controls, just the translation.

I speak spanish if you prefer to communicate in spanish. I’m here to help you 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[eibarcortes]

Hola Laura:
Se hicieron los siguientes ajustes:
1. Se instaló el plugin super cache.
2. Se revisó la configuración para nuevos usuarios. se dejó por defecto la opción suscriptor.
3. Se deshabilitaron todas las opciones (plugins), que vienen con el theme KLEO, a excepción de las funciones para la red social y el foro.
RESULTADOS:
1. La lentitud del sitio web sigue igual. No es un problema de wordpress porque tengo otros tres sitios web y funcionan perfectamente. Los proveedores de mi hosting revisaron y atribuyen al thema KLEO.
2. Al crear nuevos usuarios con el rol de suscriptor, cuando quieren ingresar al backend, solamente son redirigidos al front. Nunca pueden ingresar a la parte de administración de WordPress. Usted me dice que el tema no controla los roles, pero en mis otros tres sitios hago lo mismo y sí funciona correctamente.

La instalación que hice del tema KLEO, fue teniendo en cuenta lo que usted describe en el tutorial o video de youtube que publicó el pasado 28 de septiembre de 2017 y que dura 27:55 minutos. (enlace al video: https://www.youtube.com/watch?v=wa6Rn5GSGXI).

Para solucionar todo esto, yo puedo crear otro subdominio e instalar WordPress y luego volver a instalar el tema KLEO que les compré a ustedes, pero solamente quiero instalar el tema y las opciones y configuraciones de la red social Buddypress y del foro bbpress.
Solo quiero que en el nuevo sitio funcione la red social y los foros. Con eso se suficiente.
Las otras opciones que vienen con KLEO, las instalaré después, de manera independiente y en otros subdominios.
Quiero pedirle el siguiente favor:
Me puede ayudar con la configuración para que la instalación quede como la quiero?
Me puede indicar la ruta y pasos a seguir para esa instalación?

Quedo atento a sus respuestas,

Gracias.

Eibar Cortés.

[Laura]

Hola 🙂
1- Puedo intentar optimizar tu velocidad pero aunque tu hosting atribuya el error a KLEO, todas nuestras webs y clientes lo usan, dejariamos de vender si el tema fuera tan lento. Creo que el problema es la cantidad de sitios en tu hosting, todo ello consume recursos y hace que la proxima web tenga menos recursos que usar.

Si quieres puedo mirar las opciones de super cache y sugerirte un CDN. Que es lo que se usa cuando la velocidad no se puede optimizar mas en la web.

2- El backend, se llama wp-admin porque es el apartado para el administrador. Que un suscriptor tenga acceso a el no es normal, es practicamente inseguro que pase eso pues ahi estan todas las opciones de administracion de tu sitio. Que sean redirigidos es por seguridad y porque wp-admin es solo para administradores o escritores de articulos. Muchos temas importantes hacen esta redirección porque es un error mostrar ese apartado a suscriptores normales.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[eibarcortes]

Hola Laura:
En mi hosting hay 4 sitios web creados, todos con poco contenido y tráfico. Tengo espacio de 20 Gb y tráfico mensual de 800 Gb. Soporta hasta 100.000 visitas al mes. Por esto, considero que el problema de la lentitud no está en el hosting.

Quiero insistir nuevamente con la siguiente ayuda:
Me puede ayudar a instalar en otro sitio, el Theme KLEO, pero solamente para incluir buddyPress y bbPress. Solo quiero la red social. Quiero excluir todos los otros complementos que vienen con el theme.

Si esto me genera costo adicional, por favor me dice.

Gracias,

Eibar Cortés.

[Laura]

Hola, ofrecemos servicios de instalación por lo que puede contactar con nosotros ( en ingles ) en dev@seventhqueen.com o conmigo en laura@seventhqueen.com

Siento el problema que tiene con la velocidad, y puede qe sea debido a algún plugin o característica que hayamos añadido de otros desarrolladores, ya que insisto que el tema de por si no va lento en otras webs

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

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