This topic has 13 replies, 3 voices, and was last updated 6 years by 
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Users cannot subscribe to the newsletter.
From the widget in footer , they fill the fields (see picture bug18), but no email incoming in their inbox.
Also i cannot select the subsciber list from the admin panel (see picture bug19)
All of settings seems to be right , i don’t know what is the problem, i s someting i forgot ?
thanks
Hello, please share access so i can check it.
Do other emails work?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, admin user access 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
NOYR:
I tried to subscribe with the original form from mailchimp plugin, and it works so the problem should come the widget
Hello, there is indeed a problem with the newsletter widget so i will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
Try to add new list. from mailchimp.com, provide admin credentials to take a closer look please, in a private reply.Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Wired, can yo uset all plugins off and check if the list appears?
If you use other theme like default wp theme it appears ?
You can try to enable wp debug to see if there it’s thrown any error
Steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODEdefine( 'WP_DEBUG', true );- After this line add this:
COPY CODEdefine( 'WP_DEBUG_LOG', true );WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI tried every task you asked me, but nothing changed.
The widget seems to be not connected with the mailchimp account !!
Hi,
Ok then
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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