Newsletter widget

[oliviergodefroit]

Users cannot subscribe to the newsletter.

From the widget in footer , they fill the fields  (see  picture bug18), but no email incoming in their inbox.

Also i cannot  select the subsciber list from the admin panel (see picture bug19)

All of settings seems to be right , i don’t know what is the problem, i s someting i forgot ?

 

thanks

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[Laura]

Hello, please share access so i can check it.
Do other emails work?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[oliviergodefroit]

Hello,

What kinf of access you need ?

Yes others mails works

[Laura]

Hello, admin user access 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[oliviergodefroit]

This reply has been set as private.

[oliviergodefroit]

NOYR:

I tried to subscribe with the original form from mailchimp plugin, and it works so the problem should come the widget

[Laura]

Hello, there is indeed a problem with the newsletter widget so i will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[oliviergodefroit]

Hello,

Ok i will wait for the fix.

Thanks a lot

I will desactivate the user admin for the moment.

[Radu]

Hi,
Try to add new list. from mailchimp.com, provide admin credentials to take a closer look please, in a private reply.

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[oliviergodefroit]

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[Radu]

Hi,

Wired, can yo uset all plugins off and check if the list appears?

If you use other theme like default wp theme it appears ?

You can try to enable wp debug to see if there it’s thrown any error

Steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[oliviergodefroit]

I tried every task you asked me, but nothing changed.

The widget seems to be not connected with the mailchimp account !!

[oliviergodefroit]

Hello,

I changed the widget to fix the probleme.

Thanks

[Radu]

Hi,
Ok then
Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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