This topic has 6 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #209109
     miyakomaggie
    Participant

    Hi

    I have issue on my menu when I viewing my website on my mobile phone.

    When I click on menu, it doesnt know shown/expand the menu.

    Please assist.

    #209163
     Laura
    Moderator

    Hello, can you send a link so i can check it out?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #209356
     miyakomaggie
    Participant
    #209444
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #209453
     Radu
    Moderator

    Hi,

    In general this kind of issue issue it’s caused by loading bootstrap library twice so our theme loads one and sometimes some of the third party plugins load also bootstrap framework or some odd cases.

    So disable all plugins except buddypress and visual composer and check if the issue disappears, if yes enable back plugins one by one.

    The solution for that it’s to look in that plugin in settings if they haves any option to prevent bootstrap library to be loaded.

    Personally i think this plugin causes that “essential-real-estate” you can start with it.

    Let me know

    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #209485
     miyakomaggie
    Participant

    Hi Radu,

    Opps, yup I deactivated the plugin (Essential Real Estate) and its work as normal.

    In this case, any option or alternative way I can resolve this problem happen if I insist to use the plugin?
    Any advise.
    Appreciate your help!

    Thanks

    #209519
     Radu
    Moderator

    Hi,

    Look yourself in the plugin settings for disable bootstrap js library option, if you cannot find that, ask the plugin developer if exists and if not, ask them for a code snippet that prevents their bootstrap js to be stopped.

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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