This topic has 9 replies, 2 voices, and was last updated 10 years by Catalin.

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  • #23193
     becreatives
    Participant

    Hi , In the last period we have started to have some troubles with theme options, in particular when we try to modify some options we get a blank screen and we don’t now how to solve the problem, mybe you can help us to fix this quickly. We look forward to hearing from you soon. Becreatives

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    #23211
     Catalin
    Moderator

    Hello,

    Please sedn me admin credentials to your WordPress site to be able to replicate your issue. Reply as private for security reasons.

    Thank you,
    Catalin

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #23224
     becreatives
    Participant
    This reply has been set as private.
    #23229
     Catalin
    Moderator

    please update the theme to the latest version. Do you have any custom code in your theme? If so, are those modifications added in the child theme? It is important not to lose the code on update.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #23237
     becreatives
    Participant

    We did not do the update because it gave him problems, as reported in the other thread. you can solve this problem of the options?

    #23243
     Catalin
    Moderator

    The error from the other post was from visual composer and you need to update the plugin to the last version available.

    Let me know if the error you have in this thread still exists after you do the theme upgrade.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #23249
     becreatives
    Participant

    can you try to update the whole theme , so if it makes troubles you can sove it

    #23252
     becreatives
    Participant

    We tried to update the theme but the problem still exists. Help us Please I took a screen for explain the situation better.

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    #23262
     becreatives
    Participant

    The website http://www.becreatives.com is down, please try to fix this soon . Thanks you

    #23325
     Catalin
    Moderator

    I deactivated Coming Soon plugin and your admin panel works now.

    Please update the required plugins for the theme to work proper to the latest versions availoable

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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