Please re-connect your facebook account as we couldn't find your email address.

This topic has 31 replies, 10 voices, and was last updated 9 years by alpha38.

Author
August 7, 2014 at 17:04 #25019

agave
Participant

Hi,
I am getting the message Please re-connect your facebook account as we couldn’t find your email address.
while tring to login by Facebook. What am I doing wrong?

August 7, 2014 at 17:14 #25022

Catalin
Moderator

Hello,

You need to configure your Facebook application right. Take a look at this link:

http://thechamplord.wordpress.com/2014/01/16/getting-the-facebook-app-id/

Thank you,
Catalin

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August 7, 2014 at 18:01 #25038

agave
Participant

Thank you for your answer, it’s seems I have followed all the steps form your link (that is tutorial) even earlier (I have searched the support forum) but the problems still ocurrs. I get the same message when I try to login to sweetdate demo at themeforest.net

August 9, 2014 at 17:15 #25249

alberhd
Participant

I have the same problem too,i follow all the steps

August 12, 2014 at 11:45 #25380

agave
Participant

any help from support? 🙂

August 12, 2014 at 13:12 #25383

Catalin
Moderator

Hello,

Please send me admin aces to your website to be able to test your issue. Reply as private for security reasons.

Thank you,
Catalin

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August 12, 2014 at 13:28 #25389

agave
Participant

This reply has been set as private.

August 12, 2014 at 14:00 #25399

Catalin
Moderator

Hello,

I was able to login successfully using Facebook on your website…

Thank you,
Catalin

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September 18, 2014 at 22:04 #28986

Babimc
Participant

Hello We have the same problem and with some facebook is ok and with some not!
“Please re-connect your facebook account as we couldn’t find your email address.”
This is really annoying because the people that try and can not login they never come back again!!!!
Please respond ASAP!!!!!!!!!

September 19, 2014 at 12:25 #29027

agave
Participant

Still the same for me. With some email addresses it is Ok, but with some for example mine its not working. I don’t know why.

September 22, 2014 at 14:54 #29173

Abe
Keymaster

Hi guys, do you have the latest theme available?

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September 22, 2014 at 16:03 #29193

Babimc
Participant

ofcourse!!!

September 25, 2014 at 02:50 #29633

Abe
Keymaster

@agave I will do some test on your site since I can’t reproduce it locally but I get a “Hasło” and it requires a password probably

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September 25, 2014 at 02:52 #29634

Abe
Keymaster

This error you are getting occurs when the Facebook does not come with an email address attached to the response to authenticate.

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September 25, 2014 at 19:09 #29752

Babimc
Participant

I used my wife’s Facebook to login and when got this error the first thing i checked was her email attached to facebook. She has “2” emails attached and i have wrote to facebook support as well and they said is the website’s problem!!!!

September 25, 2014 at 19:24 #29758

Abe
Keymaster

After long time of debugging it seems that is related to the fact that when the facebook window with the permissions comes up, you uncheck the email address so that is why you get that message. I have made a change to the Facebook login logic to check for the email

Replace this file contents with the contents from the one attached
wp-content/themes/kleo/kleo-framework/lib/function-facebook-login.php

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September 26, 2014 at 20:36 #29930

Babimc
Participant

Thanks for reply.
I replaced it and again getting the SAME message!!!
This is so annoying

September 29, 2014 at 12:14 #30064

Babimc
Participant

??????

September 29, 2014 at 16:01 #30093

Abe
Keymaster

@Babimc I think it is best to give a link to your site. Try again with the file above since I made some adjustments

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October 29, 2014 at 04:21 #33401

shopno420
Participant

hello @keymaster please i have the same problem error message”Please re-connect your facebook account as we couldn’t find your email address.”

please help
i have the latest theme

October 29, 2014 at 16:29 #33436

xopom
Participant

I have a same problem here. ”Please re-connect your facebook account as we couldn’t find your email address.”

I was purchased theme today. Facebook login and signup still have error.

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November 4, 2014 at 17:43 #34003

Abe
Keymaster

Hi guys, please give me links to your site. Also what browser are you using?

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November 4, 2014 at 17:56 #34007

xopom
Participant

This reply has been set as private.

November 7, 2014 at 02:04 #34451

Abe
Keymaster

@xopom I just registered on your site from Chrome and no error

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January 24, 2015 at 22:00 #43338

theexo51
Participant

i had the same error when testing the log in/ registration stuff…i think it happened when i was signed into facebook on one account, and tried to use a different facebook account detail in the log in form…

March 3, 2015 at 02:18 #48452

odtene
Participant

This reply has been set as private.

March 3, 2015 at 21:08 #48605

Abe
Keymaster

Hi @odtene
Please make sure you are using the latest theme version.
That message means exactly what it says, that you haven’t given email access and click again the Facebook login button

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July 12, 2015 at 22:59 #67933

alpha38
Participant

hi.

My Site: http://www.90dan.com
Facebook App: Active and Live
Replace to function-facebook-login.php: OK
Make sure the theme last version: OK

But, when the try login with Facebook, i have message ““Please re-connect your facebook account as we couldn’t find your email address.”

Help please.

July 13, 2015 at 23:42 #68093

Abe
Keymaster

Hi there, this is an old topic and you just need the latest Sweetdate version. That message should not appear with the latest theme files

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July 13, 2015 at 23:45 #68095

alpha38
Participant

No. i use the Kleo and i updated lates version. and continue my problem!..

Please help us

July 13, 2015 at 23:47 #68096

Abe
Keymaster

I see but this topic is for Sweetdate and if you have updated some files from this topic is not good. Just keep the latest theme original files. If that still happens please create a new topic on the Kleo forum

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

July 13, 2015 at 23:51 #68099

alpha38
Participant

Of course. I will open new topic in the Kleo forum. May be can i get support.
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