Please re-connect your facebook account as we couldn't find your email address.

[agave]

Hi,
I am getting the message Please re-connect your facebook account as we couldn’t find your email address.
while tring to login by Facebook. What am I doing wrong?

[Catalin]

Hello,

You need to configure your Facebook application right. Take a look at this link:

http://thechamplord.wordpress.com/2014/01/16/getting-the-facebook-app-id/

Thank you,
Catalin

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[agave]

Thank you for your answer, it’s seems I have followed all the steps form your link (that is tutorial) even earlier (I have searched the support forum) but the problems still ocurrs. I get the same message when I try to login to sweetdate demo at themeforest.net

[alberhd]

I have the same problem too,i follow all the steps

[agave]

any help from support? 🙂

[Catalin]

Hello,

Please send me admin aces to your website to be able to test your issue. Reply as private for security reasons.

Thank you,
Catalin

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[agave]

This reply has been set as private.

[Catalin]

Hello,

I was able to login successfully using Facebook on your website…

Thank you,
Catalin

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[Babimc]

Hello We have the same problem and with some facebook is ok and with some not!
“Please re-connect your facebook account as we couldn’t find your email address.”
This is really annoying because the people that try and can not login they never come back again!!!!
Please respond ASAP!!!!!!!!!

[agave]

Still the same for me. With some email addresses it is Ok, but with some for example mine its not working. I don’t know why.

[Abe]

Hi guys, do you have the latest theme available?

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[Babimc]

ofcourse!!!

[Abe]

@agave I will do some test on your site since I can’t reproduce it locally but I get a “Hasło” and it requires a password probably

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[Abe]

This error you are getting occurs when the Facebook does not come with an email address attached to the response to authenticate.

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[Babimc]

I used my wife’s Facebook to login and when got this error the first thing i checked was her email attached to facebook. She has “2” emails attached and i have wrote to facebook support as well and they said is the website’s problem!!!!

[Abe]

After long time of debugging it seems that is related to the fact that when the facebook window with the permissions comes up, you uncheck the email address so that is why you get that message. I have made a change to the Facebook login logic to check for the email

Replace this file contents with the contents from the one attached
wp-content/themes/kleo/kleo-framework/lib/function-facebook-login.php

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Attachments:

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[Babimc]

Thanks for reply.
I replaced it and again getting the SAME message!!!
This is so annoying

[Babimc]

??????

[Abe]

@Babimc I think it is best to give a link to your site. Try again with the file above since I made some adjustments

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[shopno420]

hello @keymaster please i have the same problem error message”Please re-connect your facebook account as we couldn’t find your email address.”

please help
i have the latest theme

[xopom]

I have a same problem here. ”Please re-connect your facebook account as we couldn’t find your email address.”

I was purchased theme today. Facebook login and signup still have error.

Attachments:

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[Abe]

Hi guys, please give me links to your site. Also what browser are you using?

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[xopom]

This reply has been set as private.

[Abe]

@xopom I just registered on your site from Chrome and no error

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[theexo51]

i had the same error when testing the log in/ registration stuff…i think it happened when i was signed into facebook on one account, and tried to use a different facebook account detail in the log in form…

[odtene]

This reply has been set as private.

[Abe]

Hi @odtene
Please make sure you are using the latest theme version.
That message means exactly what it says, that you haven’t given email access and click again the Facebook login button

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[alpha38]

hi.

My Site: http://www.90dan.com
Facebook App: Active and Live
Replace to function-facebook-login.php: OK
Make sure the theme last version: OK

But, when the try login with Facebook, i have message ““Please re-connect your facebook account as we couldn’t find your email address.”

Help please.

[Abe]

Hi there, this is an old topic and you just need the latest Sweetdate version. That message should not appear with the latest theme files

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[alpha38]

No. i use the Kleo and i updated lates version. and continue my problem!..

Please help us

[Abe]

I see but this topic is for Sweetdate and if you have updated some files from this topic is not good. Just keep the latest theme original files. If that still happens please create a new topic on the Kleo forum

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[alpha38]

Of course. I will open new topic in the Kleo forum. May be can i get support.

[Author]

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