This topic has 6 replies, 3 voices, and was last updated 10 years by sharmstr.

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  • #31708
     nerdygirls
    Participant

    We have installed Kleo and some of the plugins. Throughout we encountered a “500 Internal Server Error.” I did read that someone suggested we look into our host to see if we had enough space to host the theme and we do. Please let me know if there’s a solution already available that might help us.

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    #31750
     karifi
    Participant

    check your .htaccess or php.ini

    I suspect its your php.ini

    What you want to look for are the following lines lines

    php_value upload_max_filesize
    php_value post_max_size
    php_value max_execution_time
    php_value max_input_time

    I have attached a copy of mine with increased values. I did this because I had to make a lot of video uploads. Alternatively you can get your hosting company to make those adjustments for you.

    Hope that helps

    #31752
     karifi
    Participant

    Just a follow up since i couldnt edit my post

    php_value upload_max_filesize
    php_value post_max_size
    php_value max_execution_time
    php_value max_input_time

    You can find my copy pasted below or get a production copy from And increase the values of the lines above

    #31753
     karifi
    Participant
    #31763
     sharmstr
    Moderator

    @nerdygirls DO NOT USE THAT PHP.INI FILE. You can hose your site. As @karifi states, you need to edit the production php.ini from your server. BUT some hosts will allow you to edit php.ini files without creating your own file. They give you a way to do it in your control panel. Best thing to do is contact your hosting company to assist you.


    @karifi
    would you mind attaching a text file next time you want to share 2000 lines of code 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #31779
     karifi
    Participant

    sorry im not on a shared host i just thought i could help

    #31806
     sharmstr
    Moderator

    @karifi. No need to say you’re sorry. It was great info. I’ve seen people replace entire php.ini files with sample ones. I just wanted to make sure that didn’t happen.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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