This topic has 12 replies, 3 voices, and was last updated 9 years by Andrei.

  • Author
  • #60700
     viadsworld
    Participant

    Whenever I try to post an image or media file to my activity stream nothing happens.

    The text included in the post appear but the not image. I checked all the setting not sure what the issue is.

    #60866
     Laura
    Moderator

    Hello, could you share admin credentials and your website url? 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #60867
     viadsworld
    Participant
    This reply has been set as private.
    #60996
     Laura
    Moderator

    Hello, please share the url of your website 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #62246
     viadsworld
    Participant
    This reply has been set as private.
    #62270
     Laura
    Moderator

    Hello, seems to be working for me, did you resolve it?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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    #69712
     viadsworld
    Participant

    Hi,

    Images uploads have stop working for me again. Not sure what the issues is or why this problem continues to reoccurs.

    I would love to find a permanent solution.

    cheers

    #69918
     Laura
    Moderator

    Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
    Thanks! 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #69930
     viadsworld
    Participant

    Ok thanks so much Laura – I tried the fix for wpengine it works but it’s very choppy and glitchy.

    I sent my login previously in this thread.

    #70651
     viadsworld
    Participant

    Hi Sent a response to your thread about 4 days ago still no response.

    But Regardless I just got went through this issue thoroughly with WPengine thought it was a cache or plugin issue. But it’s turning out to be a something related to the theme.

    If you guys could please help that would great because this issue is just becoming a huge headache.

    thanks

    #70687
     Andrei
    Moderator

    Hi,

    I’ve given an closer look and it seems that everything works just fine:
    http://seventhqueen.com/public-files/andrei/2015-07-30-f0g4v.png

    WPEngine hosts are well known regarding it’s issues with cache or aggressive security and in the given case the activity uploads are managed by the rtMedia plugin. If you still continue to encounter issues with the uploads display I recommend you to contact rtMedia support, maybe there is some sort of known issue regarding WPEngine hosts.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #70833
     viadsworld
    Participant

    Hi,

    I see that you have tested this with one image. Try uploading multiple images in one session and you will see what I mean. Thats when its start to get a but buggy. Items taking very long to upload and sometime duplicates.

    Like I mentioned I went through this issue thoroughly with Wpengine. The problems stopped once I switched over to the Twenty15 theme. I also went through the rtmedia forum.

    Can I give you my login so you may test the issue internally.

    #75306
     Andrei
    Moderator

    This issue is still present ?
    Looking forward.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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