This topic has 9 replies, 2 voices, and was last updated 10 years by sharmstr.

  • Author
  • #66332
     neilers
    Participant

    Hi there – the images in the 3 Featured ITems boxes on my site have vanished: upcycling.xyz

    The option to add them or new ones seems redundant now, any idea why?

    I have attached screenshots.

    Thanks
    Neil

    #66346
     sharmstr
    Moderator

    Sounds like you dont have everything updated

    Kleo 3.0.3
    Kelements 3
    visual composer 4.5.3

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    #66347
     neilers
    Participant

    Ok I tried to reinstall the theme, which was silly.

    I exported the old Theme options but it won’t let me upload them, there’s no upload button???

    This is really urgent now ive lost my whole site!

    http://www.upcycling.xyz/

    PLease help!

    #66354
     sharmstr
    Moderator

    Theme options > import/export > import

    But you shouldnt have lost your options when you upgrade. Unless of course you enabled the Kleo theme when previously you were using the kleo child theme. If that’s the case, just reactive the kleo child theme.

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    #66358
     neilers
    Participant

    Yes I previously had the child theme. I panicked a little there. I stuck with the upgrade rather than revert back again, just needed to change menus and few bits so not too bad.

    But the issue is still there with the original issue of the images missing and no option to add new ones

    #66370
     sharmstr
    Moderator

    But you’ve only mentioned Kleo. What about K-elements and Visual Composer. Are you running the correct versions of those plugins as well?

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    #66739
     neilers
    Participant

    Hi sharmstr – Yes they seem to be all updated, I always update every plugin as they come through.

    However I am having a new issue where the site will not load nor the backend URL.

    I had my hosting co disable Kleo so I could login, I then deleted Kleo and reinstalled with the child theme as before and now its completely hanging.

    Any ideas? DO you want my login perhaps and see if its the same for you?

    I downloaded the theme straight from the seventhqueen site tonight and uploaded it again.

    But now when I try and access the themes in WP it hangs for a long time and I eventually get this error:

    Fatal error: Cannot use object of type WP_Error as array in /home/bestbaby/public_html/upcycling.xyz/wp-content/themes/kleo/kleo-framework/inc/pixelentity-themes-updater/class-envato-protected-api.php on line 344

    #66741
     sharmstr
    Moderator

    There’s a big note on the top of this site about this. https://archived.seventhqueen.com/forums/topic/fatal-error-6

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    #66746
     neilers
    Participant

    Thanks sharmstr that worked.

    Also the image issue is resolved!

    Many thanks for your help 🙂

    #66753
     sharmstr
    Moderator

    Sweet!

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