Problem in capturing photos.

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This topic has 7 replies, 3 voices, and was last updated 10 years by Andrei.

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  • July 11, 2015 at 18:46 #67804
     andyars
    Participant

    I got the following error. This error exists also on Demo site of Sweetdate. How to fix it?

    Details:

    change photo -> Take Photo -> Capture

    Initial message: Camera loaded. Click on the “Capture” button to take your photo.

    I click on “Capture” button.

    Message: Video error. Please upload a photo instead.

    July 13, 2015 at 05:35 #67972
     Laura
    Moderator

    Hello, could you share a link and an user to test it? 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    July 13, 2015 at 13:32 #68008
     andyars
    Participant

    Hello,

    My Site:
    https://www.netzdes.com
    Site Login: test1 test1

    A user info
    Username: empaty
    Password: hhJT2*Zw

    By the way,
    This error exists also in Sweet Date demo site.
    http://seventhqueen.com/demo/sweetdatewp-modern
    Username: demo, password: demo

    Thank you for the support.
    Sincerely
    Andy H.

    July 14, 2015 at 01:58 #68134
     Laura
    Moderator

    Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
    Thanks! 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    July 14, 2015 at 14:47 #68212
     andyars
    Participant

    Thank you, I will be happy to resolve it.

    July 14, 2015 at 20:15 #68254
     Andrei
    Moderator

    This error depends on your browser and unfortunately is not something we can fix from our side, it’s related to buddypress core. From what I see it won’t work in firefox, but it will work fine in chrome and safari.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    July 15, 2015 at 15:38 #68401
     andyars
    Participant

    Thank you for the reply. It didn’t work in Chrome 43.0.2357, Safari 5.1.7 and Firefox 39. Anyway, I understand the issue. I noticed that you already removed the “capturing feature” from demo. Please let me know how I can remove it for my site as well.

    Thank you for the support.
    Sincerely
    Andy H.

    July 17, 2015 at 16:45 #68706
     Andrei
    Moderator

    We didn’t removed anything from our demo but the capture feature only works on certain browsers only if you provide the requested rights to access your webcam. This issue is directly related to the buddypress plugin and doesn’t have any relation with our theme. You can report this bug or find more about it in buddypress forums.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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Support Hours Our support team is available from Monday to Friday during regular office hours ( East European Time ). Please allow up to 48hrs so we can review your request and respond.
License info One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.

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