Problem in capturing photos.

This topic has 7 replies, 3 voices, and was last updated 9 years by Andrei.

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Tagged: photo capture
July 11, 2015 at 18:46 #67804

andyars
Participant

I got the following error. This error exists also on Demo site of Sweetdate. How to fix it?

Details:

change photo -> Take Photo -> Capture

Initial message: Camera loaded. Click on the “Capture” button to take your photo.

I click on “Capture” button.

Message: Video error. Please upload a photo instead.

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July 13, 2015 at 05:35 #67972

Laura
Moderator

Hello, could you share a link and an user to test it? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

July 13, 2015 at 13:32 #68008

andyars
Participant

This reply has been set as private.

July 14, 2015 at 01:58 #68134

Laura
Moderator

Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

July 14, 2015 at 14:47 #68212

andyars
Participant

Thank you, I will be happy to resolve it.

July 14, 2015 at 20:15 #68254

Andrei
Moderator

This error depends on your browser and unfortunately is not something we can fix from our side, it’s related to buddypress core. From what I see it won’t work in firefox, but it will work fine in chrome and safari.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

July 15, 2015 at 15:38 #68401

andyars
Participant

Thank you for the reply. It didn’t work in Chrome 43.0.2357, Safari 5.1.7 and Firefox 39. Anyway, I understand the issue. I noticed that you already removed the “capturing feature” from demo. Please let me know how I can remove it for my site as well.

Thank you for the support.
Sincerely
Andy H.

July 17, 2015 at 16:45 #68706

Andrei
Moderator

We didn’t removed anything from our demo but the capture feature only works on certain browsers only if you provide the requested rights to access your webcam. This issue is directly related to the buddypress plugin and doesn’t have any relation with our theme. You can report this bug or find more about it in buddypress forums.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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