Problem in capturing photos.

[andyars]

I got the following error. This error exists also on Demo site of Sweetdate. How to fix it?

Details:

change photo -> Take Photo -> Capture

Initial message: Camera loaded. Click on the “Capture” button to take your photo.

I click on “Capture” button.

Message: Video error. Please upload a photo instead.

Attachments:

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[Laura]

Hello, could you share a link and an user to test it? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[andyars]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[andyars]

Thank you, I will be happy to resolve it.

[Andrei]

This error depends on your browser and unfortunately is not something we can fix from our side, it’s related to buddypress core. From what I see it won’t work in firefox, but it will work fine in chrome and safari.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[andyars]

Thank you for the reply. It didn’t work in Chrome 43.0.2357, Safari 5.1.7 and Firefox 39. Anyway, I understand the issue. I noticed that you already removed the “capturing feature” from demo. Please let me know how I can remove it for my site as well.

Thank you for the support.
Sincerely
Andy H.

[Andrei]

We didn’t removed anything from our demo but the capture feature only works on certain browsers only if you provide the requested rights to access your webcam. This issue is directly related to the buddypress plugin and doesn’t have any relation with our theme. You can report this bug or find more about it in buddypress forums.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

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