Problem in capturing photos.

[andyars]

I got the following error. This error exists also on Demo site of Sweetdate. How to fix it?

Details:

change photo -> Take Photo -> Capture

Initial message: Camera loaded. Click on the “Capture” button to take your photo.

I click on “Capture” button.

Message: Video error. Please upload a photo instead.

[Laura]

Hello, could you share a link and an user to test it? 🙂

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[andyars]

Hello,

My Site:
https://www.netzdes.com
Site Login: test1 test1

A user info
Username: empaty
Password: hhJT2*Zw

By the way,
This error exists also in Sweet Date demo site.
http://seventhqueen.com/demo/sweetdatewp-modern
Username: demo, password: demo

Thank you for the support.
Sincerely
Andy H.

[Laura]

Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
Thanks! 🙂

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[andyars]

Thank you, I will be happy to resolve it.

[Andrei]

This error depends on your browser and unfortunately is not something we can fix from our side, it’s related to buddypress core. From what I see it won’t work in firefox, but it will work fine in chrome and safari.

Cheers

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[andyars]

Thank you for the reply. It didn’t work in Chrome 43.0.2357, Safari 5.1.7 and Firefox 39. Anyway, I understand the issue. I noticed that you already removed the “capturing feature” from demo. Please let me know how I can remove it for my site as well.

Thank you for the support.
Sincerely
Andy H.

[Andrei]

We didn’t removed anything from our demo but the capture feature only works on certain browsers only if you provide the requested rights to access your webcam. This issue is directly related to the buddypress plugin and doesn’t have any relation with our theme. You can report this bug or find more about it in buddypress forums.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

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