New members activation issues

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This topic has 8 replies, 3 voices, and was last updated 9 years by jayvega.

  • Author
  • July 30, 2015 at 05:34 #70650
     jayvega
    Participant

    – New members are not receiving activation emails

    – When they do receive the email, the activation code process does not work

    Please help!

    The manual activation process is a huge problem.

    July 30, 2015 at 12:54 #70675
     sharmstr
    Moderator

    Kleo doesnt touch any of that. You can probably solve the email issue with https://wordpress.org/plugins/wp-mail-smtp/

    Hard to say what could be causing the activation issue since you havent provided any details. Look for plugin conflicts or google the error message that you are receiving during activation.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    July 30, 2015 at 18:14 #70766
     jayvega
    Participant

    I saw that you did a test signup….did you receive an activation email?

    July 30, 2015 at 18:15 #70767
     jayvega
    Participant

    Also, we have been using https://wordpress.org/plugins/wp-mail-smtp/ for about 2 weeks. It does not seem to be providing a remedy to the issue.

    THANKS FOR ANY POSSIBLE HELP!

    We are about to enter our “busy” season and we need to signup/activation process to be close to flawless.

    July 30, 2015 at 18:30 #70772
     sharmstr
    Moderator

    I didnt. Give me admin access and I’ll take a look.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    July 30, 2015 at 20:47 #70831
     jayvega
    Participant

    You have been given admin status.

    Thanks!

    July 30, 2015 at 23:26 #70853
     wannabe
    Participant

    If you are using a VPS you should also check on dkim email signature settings in your DNS. If these settings are not good the email has a good chance of ending up in junk/spam folder.

    Another thing to check is your SPF in your DNS

    July 30, 2015 at 23:58 #70855
     sharmstr
    Moderator

    Go to Settings > Email and send yourself a test email. You’ll see the issue.

    550 Your message has been rejected because you have been detected sending spam

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    July 31, 2015 at 15:53 #70958
     jayvega
    Participant

    Yes, we are baffled by this message. We have only been in business for 4 months and have not engaged in any kind of mass email that would bring a SPAM label.

    Thanks for checking Sharmstr!

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