New members activation issues

[jayvega]

– New members are not receiving activation emails

– When they do receive the email, the activation code process does not work

Please help!

The manual activation process is a huge problem.

[sharmstr]

Kleo doesnt touch any of that. You can probably solve the email issue with https://wordpress.org/plugins/wp-mail-smtp/

Hard to say what could be causing the activation issue since you havent provided any details. Look for plugin conflicts or google the error message that you are receiving during activation.

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[jayvega]

I saw that you did a test signup….did you receive an activation email?

[jayvega]

Also, we have been using https://wordpress.org/plugins/wp-mail-smtp/ for about 2 weeks. It does not seem to be providing a remedy to the issue.

THANKS FOR ANY POSSIBLE HELP!

We are about to enter our “busy” season and we need to signup/activation process to be close to flawless.

[sharmstr]

I didnt. Give me admin access and I’ll take a look.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[jayvega]

You have been given admin status.

Thanks!

[wannabe]

If you are using a VPS you should also check on dkim email signature settings in your DNS. If these settings are not good the email has a good chance of ending up in junk/spam folder.

Another thing to check is your SPF in your DNS

[sharmstr]

Go to Settings > Email and send yourself a test email. You’ll see the issue.

550 Your message has been rejected because you have been detected sending spam

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[jayvega]

Yes, we are baffled by this message. We have only been in business for 4 months and have not engaged in any kind of mass email that would bring a SPAM label.

Thanks for checking Sharmstr!

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