This topic has 12 replies, 2 voices, and was last updated 9 years by Radu.

  • Author
  • #74652
     Jsb828Be
    Participant

    Hi,

    – My homepage keeps crashing and then automatically reloads/refreshes in safari on mobile phone (iPhone 6 Plus). This keeps happening in a loop, until you leave the website; which means nobody is able to see my homepage and/or leaves unsatisfied.

    – In safari desktop, the homepage sometimes buggs and users won’t be able to see the blog posts.

    – Homepage works correctly in Firefox and Chrome.

    Thanks in advance!

    #74653
     Jsb828Be
    Participant
    This reply has been set as private.
    #74719
     Radu
    Moderator

    Hi,

    I’ve tested and i confirm the issue,

    Can you please install this plugin ? https://wordpress.org/plugins/lazy-load-for-videos/

    Install this plugin and check after, also let me know if the problem persists or will solve the issue.

    Best Regards

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #75050
     Jsb828Be
    Participant

    Dear Radu,

    Thank you for your reply. I tried the plugin and it did work, however i don’t want to use an extra plugin. Do you have a code i can add/ modify the theme so it doesn’t crash anymore?

    #75530
     Radu
    Moderator

    This issue will be fixed in a future update, meanwhile try to use https://wordpress.org/plugins/lazy-load-for-videos/ i tested and it sould not crash the safari or ios.

    Regards

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #76028
     Jsb828Be
    Participant

    Dear Radu,

    Thank you for your reply. Do you have an indication on when the next update will be? The plugin you mentioned does solve the issue but makes the website look less good and besides, only the premium version of it is ads-free; so with the plugin the website looks less- professional.

    #76045
     Radu
    Moderator

    Hi,

    I’ve added this issue to improvement list for next update of theme.

    Regards

    RAdu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #76046
     Jsb828Be
    Participant
    This reply has been set as private.
    #76082
     Radu
    Moderator
    This reply has been set as private.
    #77917
     Jsb828Be
    Participant

    Dear Radu,

    Thank you for your reply. I updated to 3.0.8, but the problem is still present. Please help!

    #78033
     Radu
    Moderator

    This issue will not be fixed to soon because it’s little bit more complex.

    We have it on the to do list and i will notify you when some update it will patch this issue

    Sorry for inconvenience and thank you for understanding.

    If you can to export lists with that videos to can test it on my local environment and maybe i will provide you a temporary solution for this.

    Best Regards

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #78306
     Jsb828Be
    Participant

    Dear Radu,

    Thank you for your reply. I am really sad this problem isn’t solved. I don’t really understand what you mean with “If you can to export lists with that videos to can test it on my local environment”, but I would really appreciate a temporary solution.

    #78414
     Radu
    Moderator
    This reply has been set as private.
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