This topic has 18 replies, 3 voices, and was last updated 9 years by Vanessa.

  • Author
  • #77365
     Meeekz
    Participant

    Using Version: 3.0.8
    WP 4.3

    With the latest Kleo update [kleo_restrict type="guest"] and [kleo_restrict] stopped working.

    10hopecommunity.com

    #77567
     Radu
    Moderator

    Hi,

    Have you updated the plugins to ?

    K-Elements and Visual composer ?

    Regards

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #77641
     Meeekz
    Participant

    Yes I have.

    WordPress elements using easy to add shortcodes
    Version 3.0.8 | By SeventhQueen

    Drag and drop page builder for WordPress. Take full control over your WordPress site, build any layout you can imagine – no programming knowledge required.
    Version 4.7 | By Michael M – WPBakery.com | Visit plugin site

    Revolution Slider – Premium responsive slider
    Version 5.0.8 | By ThemePunch | Visit plugin site

    #77868
     Radu
    Moderator

    Hi,

    This shortcode it was added by you or by a programmer in kleo-child/functions.php ?

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #77874
     Meeekz
    Participant

    No this shortcode is Kleo provided based on User Type (see attachment)

    Attachments:
    You must be logged in to view attached files.
    #78018
     Radu
    Moderator

    Hi,

    I tested this on my local environment and the shortcode it’s working correctly.

    Please wait util tomorrow, a new update will be released try then ant let me know.

    If after update doesn’t work, please provide me url and admin credentials.

    Regards

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #78120
     Meeekz
    Participant

    Thanks Radu

    I updated Kleo, VC and Revolution Slider, but this did not fix the problem.

    url: http://10hopecommunity.com

    admin: mikadouglas
    F7coCX#leHrkDXdw

    Thanks,
    mika

    #78216
     Radu
    Moderator

    Hi Meeekz,

    I tested on your website it not works but i tested again on my local install and it works correctly, it’s very possible that this issue to be caused by one of your installed plugins, i suggest you to disable the plugins that not comes with the kleo theme one by one to identify what it causing the problem.

    Let me know

    Best Regards

    Radu

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    #78257
     Meeekz
    Participant

    I did as you suggested. It does not work with all plugins deactivated except Buddypress, K Elements, BBpress, Rev Slider, Visual Composer.

    When I turn off K Elements, it begins to work however shortcode elements are not resolved.

    See Attached

    Attachments:
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    #78947
     Meeekz
    Participant
    This reply has been set as private.
    #78976
     Radu
    Moderator

    Hi,

    I could not identify what causing the problem, i’ve tried few times today to login to your wp dashboard but unsuccessfully it says wrong credentials, please leave same credentials until i will give you a verdict.

    Best REgards

    Radu

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    #79004
     Meeekz
    Participant
    This reply has been set as private.
    #79145
     Radu
    Moderator

    Hi again

    The credentials don’t work

    Your website was blocked me

    “We have detected suspicious host activity from this IP address. If this is not correct, please email us with your name and IP address so we can further investigate. To obtain your IP address, just do a google search on “My IP Address”. We apologize for the inconvenience. We are trying our best to protect the entire 10Hope Community. Send Mail This is an email link: Send Mail”

    Next time when you provide the credentials please test it please.

    Regards

    Radu

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    #79166
     Meeekz
    Participant
    This reply has been set as private.
    #79176
     Radu
    Moderator

    Hi,

    I cannot figure what is causing the problem.

    Can you please provide me FTP ?

    Regards

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #79180
     Meeekz
    Participant
    This reply has been set as private.
    #79347
     Radu
    Moderator

    Hi,

    Can you check now ? It should to be ok now.

    This issue will be fixed in next update.

    Let me know

    Best Regards

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #79348
     Meeekz
    Participant

    Wonderful Radu. Thanks so much.

    #84062
     Vanessa
    Participant

    What was the issue, and how did you fix it?

    #84068
     Meeekz
    Participant

    Vanessa,
    This issue was fixed with the latest version of K-Elements.

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