Shortcode Support

[Meeekz]

Using Version: 3.0.8
WP 4.3

With the latest Kleo update [kleo_restrict type="guest"] and [kleo_restrict] stopped working.

10hopecommunity.com

[Radu]

Hi,

Have you updated the plugins to ?

K-Elements and Visual composer ?

Regards

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What support service includes ? What not ?

[Meeekz]

Yes I have.

WordPress elements using easy to add shortcodes
Version 3.0.8 | By SeventhQueen

Drag and drop page builder for WordPress. Take full control over your WordPress site, build any layout you can imagine – no programming knowledge required.
Version 4.7 | By Michael M – WPBakery.com | Visit plugin site

Revolution Slider – Premium responsive slider
Version 5.0.8 | By ThemePunch | Visit plugin site

[Radu]

Hi,

This shortcode it was added by you or by a programmer in kleo-child/functions.php ?

Cheers

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What support service includes ? What not ?

[Meeekz]

No this shortcode is Kleo provided based on User Type (see attachment)

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[Radu]

Hi,

I tested this on my local environment and the shortcode it’s working correctly.

Please wait util tomorrow, a new update will be released try then ant let me know.

If after update doesn’t work, please provide me url and admin credentials.

Regards

Radu

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What support service includes ? What not ?

[Meeekz]

Thanks Radu

I updated Kleo, VC and Revolution Slider, but this did not fix the problem.

url: http://10hopecommunity.com

admin: mikadouglas
F7coCX#leHrkDXdw

Thanks,
mika

[Radu]

Hi Meeekz,

I tested on your website it not works but i tested again on my local install and it works correctly, it’s very possible that this issue to be caused by one of your installed plugins, i suggest you to disable the plugins that not comes with the kleo theme one by one to identify what it causing the problem.

Let me know

Best Regards

Radu

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[Meeekz]

I did as you suggested. It does not work with all plugins deactivated except Buddypress, K Elements, BBpress, Rev Slider, Visual Composer.

When I turn off K Elements, it begins to work however shortcode elements are not resolved.

See Attached

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[Meeekz]

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[Radu]

Hi,

I could not identify what causing the problem, i’ve tried few times today to login to your wp dashboard but unsuccessfully it says wrong credentials, please leave same credentials until i will give you a verdict.

Best REgards

Radu

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[Meeekz]

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[Radu]

Hi again

The credentials don’t work

Your website was blocked me

“We have detected suspicious host activity from this IP address. If this is not correct, please email us with your name and IP address so we can further investigate. To obtain your IP address, just do a google search on “My IP Address”. We apologize for the inconvenience. We are trying our best to protect the entire 10Hope Community. Send Mail This is an email link: Send Mail”

Next time when you provide the credentials please test it please.

Regards

Radu

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[Meeekz]

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[Radu]

Hi,

I cannot figure what is causing the problem.

Can you please provide me FTP ?

Regards

Radu

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[Meeekz]

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[Radu]

Hi,

Can you check now ? It should to be ok now.

This issue will be fixed in next update.

Let me know

Best Regards

Radu

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[Meeekz]

Wonderful Radu. Thanks so much.

[Vanessa]

What was the issue, and how did you fix it?

[Meeekz]

Vanessa,
This issue was fixed with the latest version of K-Elements.

[Author]

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