Login/Logout not working – Register not working either

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This topic has 15 replies, 3 voices, and was last updated 9 years by Laura.

  • Author
  • October 22, 2015 at 02:09 #83641
     LuukDriessen
    Participant

    Hello,

    I am creating a new website but I have a few errors.

    Since a week the Login/Logout button on the right side top are not working anymore.

    Also, when I register on the frontend in the webslide the page reloads but nothing else happens.

     

    What kind of error could this be?

    Can I give you any more information?

    October 23, 2015 at 20:46 #83912
     Laura
    Moderator

    Hello, have you tried deactivating some plugins and testing again? It could be a plugin conflict

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    October 24, 2015 at 00:38 #83944
     truebuddah
    Participant

    Hello, I,m having the same problem. Is there a list of known plugins to cause conflicts?

    October 24, 2015 at 16:22 #84029
     Laura
    Moderator

    Hello, we dont have a list right now, try by deactivating one by one and test again 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    October 28, 2015 at 01:17 #84562
     LuukDriessen
    Participant

    I deactivated all plugins and reuploaded the theme.

    Unfortunately nothing changes.

    What else can I do?

    October 28, 2015 at 02:16 #84578
     LuukDriessen
    Participant

    Update*

    When I use the mobile view on Chrome, the login/profile menu is working fine!

    But register a new user from the main webslide is not working on a mobile device.

    October 28, 2015 at 17:26 #84715
     Laura
    Moderator

    Hello, your website has a coming soon page, i cannot test to register a new user, please let me know once i can 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    October 28, 2015 at 17:40 #84720
     LuukDriessen
    Participant

    Hello Laura,

    Thanks for your e-mail.

    I made a mistake. When I am logged in it s obvious you cant register again.
    So when I’m logged out, the register page works fine!

    So thats one problem solved.

    But the login/profile menu is still not working. Do you have any idea how I can solve this?

    Gr Luuk

    October 30, 2015 at 01:07 #84982
     Laura
    Moderator

    Hello, as you have the coming soon page, you cant use the login popup as when you log off you only see coming soon page. Register and login options are only for Not logged in users and visitors

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    November 3, 2015 at 13:13 #85458
     LuukDriessen
    Participant

    Hello Laura,

    Thanks for your reply.

    When I am logged out OR logged in, the profile/register/login/logout menu is not working at all.
    I can’t click and there is no dropdown when I am logged in.

    This has nothing to do with the coming soon page.

    Do you want user credentials so you can check for yourself?

    November 4, 2015 at 02:10 #85567
     Laura
    Moderator

    Hello, please do share login credentials 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    November 4, 2015 at 03:01 #85571
     LuukDriessen
    Participant
    This reply has been set as private.
    November 5, 2015 at 16:20 #85719
     LuukDriessen
    Participant
    This reply has been set as private.
    November 6, 2015 at 03:16 #85865
     Laura
    Moderator

    Hello, the login issue is related to a custom css
    As you can see in the screenshot, the login buttons have a margin that makes it go BELOW the menu links, so it makes it not clickable
    That is why they should be on top of it, i suggest to delete that margin.

    About the tabs issue, i didnt do anything that could affect it

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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    November 6, 2015 at 18:39 #85994
     LuukDriessen
    Participant

    Awesome! How can I missed that!

    Thanks for your help 🙂

    November 8, 2015 at 02:58 #86236
     Laura
    Moderator

    Hello, glad it helped 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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