Front End editor just will not load and work

This topic has 34 replies, 3 voices, and was last updated 9 years by Abe.

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November 6, 2015 at 13:53 #85932

EMPRmedia
Participant

Hello,

please advice us – more then for two month we have problems editing posts on our website – international multilingual news outlet http://empr.media

We use the latest version of Kleo and all the plugins from the update box but it still does not work properly.

Unfortunately 7th Queen support team also can’t help us so far to solve this issue that so much affecting our international audience and our business.

Therefore we demand: 1) technical support involvement in order to solve this problem ASAP, or 2) money back withdrawal for us to be able get new product from other developer.

Thank you for understanding!

Best regards,

Andrey Samerkhanov

general manager

empr media

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November 6, 2015 at 21:37 #86036

sharmstr
Moderator

I see it just fine. See screenshots.

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November 7, 2015 at 11:28 #86137

EMPRmedia
Participant

Nope, indeed it does not work and doesn’t show text. Please take a look.

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November 7, 2015 at 12:02 #86142

sharmstr
Moderator

I can see the editor on the post. See attached.

So, whats different between us? What browser are you using? What operating system? What’s different between my account and your account? Can you see it if you enable the WP 2015 Theme?

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November 7, 2015 at 12:21 #86150

EMPRmedia
Participant

I use Chrome and Windows 8 but i also tried it from Mac and Safari with same effort.

And also can you tell me please why jQuery doesn’t work in admin of KLEO and in other themes it does?

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November 7, 2015 at 12:28 #86153

sharmstr
Moderator

VC relies on jquery. So are you saying that the VC works with the WP 2015 Theme enabled?

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November 7, 2015 at 12:52 #86156

EMPRmedia
Participant

Visual Composer doesn’t work properly with KLEO – that is what I’m saying since early september to SQ support – Laura, Abe, etc.

Any other questions?

November 7, 2015 at 12:56 #86157

sharmstr
Moderator

yes. does it work with the wp 2015 theme enabled? You havent specifically answered that one yet 🙂

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November 7, 2015 at 12:57 #86158

sharmstr
Moderator

If it does work with the 2015 Theme, can you please send me a screenshot? Thank you.

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November 7, 2015 at 13:02 #86159

EMPRmedia
Participant

Please review it:

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November 7, 2015 at 13:14 #86161

sharmstr
Moderator

Okay, so it doesnt work with the 2015 Theme. Then that tells us that its not Kleo causing it.

Have you disabled all plugins except Visual Composer? Have you tried to clear your browser cache? If you have caching on your server or a cdn in place, have you purged those?

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November 7, 2015 at 13:20 #86162

EMPRmedia
Participant

Have you disabled all plugins except Visual Composer? – We did
Have you tried to clear your browser cache? – Yes
If you have caching on your server or a cdn in place, have you purged those? – Yes

November 7, 2015 at 13:41 #86164

sharmstr
Moderator

What jquery errors are you getting in the chrome developer tools console?

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November 7, 2015 at 22:22 #86194

EMPRmedia
Participant

JQuery fails to load. And only when Kleo theme is active. All other themes jQuery loaded successfully.

First error appears while trying to load following script: http://empr.media/wp-admin/load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,underscore,thickbox,shortcode,plupload,jquery-u&load%5B%5D=i-draggable,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,jquery-ui-datepicker,media-upload,farbtastic&ver=4.3.1

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November 7, 2015 at 23:04 #86197

sharmstr
Moderator

Its actually throwing the same error now with that other theme you have enabled. If you look at the error, its happening on line 228 of /wp-includes/js/thickbox/thickbox.js. I compared the line on your site to my site and part of your code is commented out.

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November 7, 2015 at 23:37 #86202

EMPRmedia
Participant

Everything works with Cudazi Mono, as soon as Kleo activated strange things start happening.

I don’t see any commented out code in this file… File is the same on server, and I have also compared it with most recent downloaded wordpress.org

Maybe you have checked different server?

The line 228 is completely ok: jQuery(“#TB_window”).css({‘visibility’:’visible’});

Can you provide your reference file or generate diff-partch from your file and our, so we can understand what’s wrong.

Thank you in advance for your reply!

November 8, 2015 at 00:07 #86204

sharmstr
Moderator

I didnt look at the file on the server, I looked at the one being served to the client. See attached.

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November 9, 2015 at 17:48 #86405

Abe
Keymaster

I will take a look also in a few hours and see where the problem comes from

Thanks

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November 9, 2015 at 23:20 #86485

Abe
Keymaster

Hi, have you done some settings do remove jquery from loading? Please provide ftp access to check since I see an Adsense options in Settings that is not WordPress default and I have disabled all the plugins… so that should not be there..

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November 9, 2015 at 23:29 #86486

EMPRmedia
Participant

Hi Abe,
we switched theme in order to be able to keep on working on material – if you need you can switch back to KLEO. The FTP access is
Login: SeventhQueen
Password:_H4mVXK46O8_

November 9, 2015 at 23:41 #86490

Abe
Keymaster

Can’t connect. the server address I tried was empr.media and it says Connection timed out after 20 seconds of inactivity

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November 9, 2015 at 23:42 #86491

EMPRmedia
Participant

please try again now

November 9, 2015 at 23:45 #86492

Abe
Keymaster

well no.. what is the IP address?

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November 9, 2015 at 23:46 #86493

EMPRmedia
Participant

/home/emprmedi/public_html/SeventhQueen

November 9, 2015 at 23:47 #86494

Abe
Keymaster

IP address of the server to connect to

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November 9, 2015 at 23:53 #86496

EMPRmedia
Participant

please wait for a short moment – i’m figuring it out from web hosting support now

November 9, 2015 at 23:54 #86497

EMPRmedia
Participant

server IP is 162.144.156.40

November 9, 2015 at 23:56 #86498

Abe
Keymaster

Okay. this IP responds but those credentials are not working. I need access to the website root folder

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November 10, 2015 at 00:11 #86500

EMPRmedia
Participant

seventhqueen@empr.media – username
_H4mVXK46O8_ – pass
IP is 162.144.156.40
please try now

November 10, 2015 at 00:18 #86502

Abe
Keymaster

Yes it is working now

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November 10, 2015 at 00:27 #86504

EMPRmedia
Participant

unfortunately nope, admin 2 only sees the blank editing field and still can’t edit post

November 10, 2015 at 00:29 #86505

EMPRmedia
Participant

that problem has occurred earlier – please see #86194 and #86202

November 10, 2015 at 01:08 #86509

Abe
Keymaster

Hi, I just fixed it. It was a strange issue but I managed to debug it. It was related to the post metaboxes added by Kleo and a Js error. Now all should be fine and the fix will be available in the next update.

Thanks for your time.

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November 10, 2015 at 01:16 #86510

EMPRmedia
Participant

Thank you very much, Abe!

November 10, 2015 at 01:19 #86511

Abe
Keymaster

No problem, glad it is fixed.
PS: I loaded the homepage and you have lots of posts which will decrease the page load. I also saw that they are mostly videos which will slow down the page even more since they will all load from youtube. You can try a plugin for lazy loading videos.

All the best

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