Front End editor just will not load and work

[EMPRmedia]

Hello,

please advice us – more then for two month we have problems editing posts on our website – international multilingual news outlet http://empr.media

We use the latest version of Kleo and all the plugins from the update box but it still does not work properly.

Unfortunately 7th Queen support team also can’t help us so far to solve this issue that so much affecting our international audience and our business.

Therefore we demand: 1) technical support involvement in order to solve this problem ASAP, or 2) money back withdrawal for us to be able get new product from other developer.

Thank you for understanding!

Best regards,

Andrey Samerkhanov

general manager

empr media

 

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[sharmstr]

I see it just fine. See screenshots.

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[EMPRmedia]

Nope, indeed it does not work and doesn’t show text. Please take a look.

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[sharmstr]

I can see the editor on the post. See attached.

So, whats different between us? What browser are you using? What operating system? What’s different between my account and your account? Can you see it if you enable the WP 2015 Theme?

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[EMPRmedia]

I use Chrome and Windows 8 but i also tried it from Mac and Safari with same effort.

And also can you tell me please why jQuery doesn’t work in admin of KLEO and in other themes it does?

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[sharmstr]

VC relies on jquery. So are you saying that the VC works with the WP 2015 Theme enabled?

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[EMPRmedia]

Visual Composer doesn’t work properly with KLEO – that is what I’m saying since early september to SQ support – Laura, Abe, etc.

Any other questions?

[sharmstr]

yes. does it work with the wp 2015 theme enabled? You havent specifically answered that one yet 🙂

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[sharmstr]

If it does work with the 2015 Theme, can you please send me a screenshot? Thank you.

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[EMPRmedia]

Please review it:

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[sharmstr]

Okay, so it doesnt work with the 2015 Theme. Then that tells us that its not Kleo causing it.

Have you disabled all plugins except Visual Composer? Have you tried to clear your browser cache? If you have caching on your server or a cdn in place, have you purged those?

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[EMPRmedia]

Have you disabled all plugins except Visual Composer? – We did
Have you tried to clear your browser cache? – Yes
If you have caching on your server or a cdn in place, have you purged those? – Yes

[sharmstr]

What jquery errors are you getting in the chrome developer tools console?

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[EMPRmedia]

JQuery fails to load. And only when Kleo theme is active. All other themes jQuery loaded successfully.

First error appears while trying to load following script: http://empr.media/wp-admin/load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,underscore,thickbox,shortcode,plupload,jquery-u&load%5B%5D=i-draggable,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,jquery-ui-datepicker,media-upload,farbtastic&ver=4.3.1

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[sharmstr]

Its actually throwing the same error now with that other theme you have enabled. If you look at the error, its happening on line 228 of /wp-includes/js/thickbox/thickbox.js. I compared the line on your site to my site and part of your code is commented out.

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[EMPRmedia]

Everything works with Cudazi Mono, as soon as Kleo activated strange things start happening.

I don’t see any commented out code in this file… File is the same on server, and I have also compared it with most recent downloaded wordpress.org

Maybe you have checked different server?

The line 228 is completely ok: jQuery(“#TB_window”).css({‘visibility’:’visible’});

Can you provide your reference file or generate diff-partch from your file and our, so we can understand what’s wrong.

Thank you in advance for your reply!

[sharmstr]

I didnt look at the file on the server, I looked at the one being served to the client. See attached.

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[Abe]

I will take a look also in a few hours and see where the problem comes from

Thanks

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[Abe]

Hi, have you done some settings do remove jquery from loading? Please provide ftp access to check since I see an Adsense options in Settings that is not WordPress default and I have disabled all the plugins… so that should not be there..

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[EMPRmedia]

Hi Abe,
we switched theme in order to be able to keep on working on material – if you need you can switch back to KLEO. The FTP access is
Login: SeventhQueen
Password:_H4mVXK46O8_

[Abe]

Can’t connect. the server address I tried was empr.media and it says Connection timed out after 20 seconds of inactivity

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[EMPRmedia]

please try again now

[Abe]

well no.. what is the IP address?

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[EMPRmedia]

/home/emprmedi/public_html/SeventhQueen

[Abe]

IP address of the server to connect to

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[EMPRmedia]

please wait for a short moment – i’m figuring it out from web hosting support now

[EMPRmedia]

server IP is 162.144.156.40

[Abe]

Okay. this IP responds but those credentials are not working. I need access to the website root folder

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[EMPRmedia]

seventhqueen@empr.media – username
_H4mVXK46O8_ – pass
IP is 162.144.156.40
please try now

[Abe]

Yes it is working now

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[EMPRmedia]

unfortunately nope, admin 2 only sees the blank editing field and still can’t edit post

[EMPRmedia]

that problem has occurred earlier – please see #86194 and #86202

[Abe]

Hi, I just fixed it. It was a strange issue but I managed to debug it. It was related to the post metaboxes added by Kleo and a Js error. Now all should be fine and the fix will be available in the next update.

Thanks for your time.

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[EMPRmedia]

Thank you very much, Abe!

[Abe]

No problem, glad it is fixed.
PS: I loaded the homepage and you have lots of posts which will decrease the page load. I also saw that they are mostly videos which will slow down the page even more since they will all load from youtube. You can try a plugin for lazy loading videos.

All the best

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