Break theme options settings

This topic has 16 replies, 3 voices, and was last updated 9 years by manuel.

Author
November 23, 2015 at 01:14 #88562

manuel
Participant

Hello.

I’m having trouble with one of the sections of theme options. When I go to Appearance -> theme options looks like this (attached image).

Also, when I try to change the settings by clicking on any of them, I automatically redirected to the customization screen topic (customize.php). The theme stops responding and can not access the section to customize theme (customize.php) because loading remains forever.

I’m using a clean installation of wordpress, without any plugin installed except that the theme needs.

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November 23, 2015 at 19:03 #88661

Radu
Moderator

Hi,

Can you please provide wp admin credentials to take a look ?

Cheers

Radu

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November 24, 2015 at 02:18 #88707

manuel
Participant

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November 24, 2015 at 16:17 #88778

Radu
Moderator

Hi,

Can you check the credentials ?

IT says : ” ERROR: La contraseña que has introducido para el nombre de usuario tester2 es incorrecta. ¿Has perdido la contraseña?”

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November 24, 2015 at 22:09 #88893

manuel
Participant

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November 25, 2015 at 17:42 #89024

Radu
Moderator

Hi,

Yes i can login now, but what is the link for wp admin ?

The default route is not working /wp-admin/

MAybe the issue that you have described is caused by that plugin that allows you to change administration url.

Cheers

Radu

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November 25, 2015 at 20:38 #89088

manuel
Participant

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November 26, 2015 at 16:15 #89268

Radu
Moderator

Hi @manuel,

Now i have logged to wp admin successfull but i cannot see your described problem ( see screenshot )
I can change the settings from panel.

Make sure that is not a cache issue for you, try clear your browser cache or try on another browser or computer.

Let me know

Cheers

Radu

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November 26, 2015 at 16:19 #89274

Abe
Keymaster

Maybe it is something wrong when the ON-OFF labels for the input switchers are translated … and from what I see they are a bit too long

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November 26, 2015 at 19:55 #89358

manuel
Participant

I found the possible error, look at the picture. Please solve.

When I use the Spanish version, the customize.php page loads, but does not show anything, just loading icon. Please solve.

I need to do everything with the English version of wordpress. Then I have to go changing the language to see the options. I can not work with the version in Spanish of your theme.

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November 26, 2015 at 20:00 #89361

Radu
Moderator

Ok,

Now we a looking on thac.

We will back to you soon.

Cheers

Radu

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November 26, 2015 at 20:04 #89362

Radu
Moderator

Hi,

Problem solved please check and let me know if is ok.

Cheers

RAdu

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November 26, 2015 at 21:09 #89383

manuel
Participant

hi,
first problem solve. Now i can use theme option panel in spanish ty, but i can’t use customize.php.

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November 27, 2015 at 17:29 #89576

Radu
Moderator

Hi,

You need to increase php max memory see here how :

http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

Cheers

Radu

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November 27, 2015 at 18:58 #89612

manuel
Participant

hi,
I have no error about max memory. I checked php.info, see the image please. I added to wp-config.php the line: define(‘WP_MEMORY_LIMIT’, ‘128M’); but not load the page.
Any other solution? English version loads fine.

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November 28, 2015 at 00:13 #89665

Abe
Keymaster

I also saw that error in the page source on the customizer page. Here it is again

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November 28, 2015 at 00:37 #89685

manuel
Participant

I am installing new plugins and this has happened. I’m trying to deal with my hosting provider, but do not understand why in the wordpress version in English I do not have that problem.

It seems that the bug is my provider, so we can close the issue as resolved.
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