Break theme options settings

[manuel]

Hello.

I’m having trouble with one of the sections of theme options. When I go to Appearance -> theme options looks like this (attached image).

Also, when I try to change the settings by clicking on any of them, I automatically redirected to the customization screen topic (customize.php). The theme stops responding and can not access the section to customize theme (customize.php) because loading remains forever.

I’m using a clean installation of wordpress, without any plugin installed except that the theme needs.

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[Radu]

Hi,

Can you please provide wp admin credentials to take a look ?

Cheers

Radu

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What support service includes ? What not ?

[manuel]

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[Radu]

Hi,

Can you check the credentials ?

IT says : ” ERROR: La contraseña que has introducido para el nombre de usuario tester2 es incorrecta. ¿Has perdido la contraseña?”

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[manuel]

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[Radu]

Hi,

Yes i can login now, but what is the link for wp admin ?

The default route is not working /wp-admin/

MAybe the issue that you have described is caused by that plugin that allows you to change administration url.

Cheers

Radu

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[manuel]

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[Radu]

Hi @manuel,

Now i have logged to wp admin successfull but i cannot see your described problem ( see screenshot )
I can change the settings from panel.

Make sure that is not a cache issue for you, try clear your browser cache or try on another browser or computer.

Let me know

Cheers

Radu

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[Abe]

Maybe it is something wrong when the ON-OFF labels for the input switchers are translated … and from what I see they are a bit too long

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[manuel]

I found the possible error, look at the picture. Please solve.

When I use the Spanish version, the customize.php page loads, but does not show anything, just loading icon. Please solve.

I need to do everything with the English version of wordpress. Then I have to go changing the language to see the options. I can not work with the version in Spanish of your theme.

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[Radu]

Ok,

Now we a looking on thac.

We will back to you soon.

Cheers

Radu

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[Radu]

Hi,

Problem solved please check and let me know if is ok.

Cheers

RAdu

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[manuel]

hi,
first problem solve. Now i can use theme option panel in spanish ty, but i can’t use customize.php.

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[Radu]

Hi,

You need to increase php max memory see here how :

http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

Cheers

Radu

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[manuel]

hi,
I have no error about max memory. I checked php.info, see the image please. I added to wp-config.php the line: define(‘WP_MEMORY_LIMIT’, ‘128M’); but not load the page.
Any other solution? English version loads fine.

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[Abe]

I also saw that error in the page source on the customizer page. Here it is again

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[manuel]

I am installing new plugins and this has happened. I’m trying to deal with my hosting provider, but do not understand why in the wordpress version in English I do not have that problem.

It seems that the bug is my provider, so we can close the issue as resolved.

[Author]

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