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Hello,
I am having an issue with my users’ images being rotated the wrong way (i.e. 90 degrees counter-clockwise) especially when uploaded via a mobile device. I found a similar ticket on this forum:
https://archived.seventhqueen.com/forums/topic/mobile-issue#post-22926
However, there doesn’t seem to be any resolution and the issue is still happening on my site.
Has there been any progress on this issue (either with SweetDate or BuddyPress)? I’m not sure which software is the cause, but I am sure I can’t be the only person affected.
Thank You!
Hello, please do share credentials as i cant see the member avatars
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
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Hello, i see but the image is actually like that, its not being rotated by css
Did you try to upload one and test it?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello Laura,
Thanks for your response. I wasn’t expecting CSS to be the culprit, otherwise that would be a fairly easy fix. To answer your question, I have tried uploading many images and testing them myself. As I noted, it seems to happy most often with mobile devices.
I just tried it again, and a photo that is oriented in portrait mode on my iPhone got uploaded sideways as my avatar image. This is very important to me, as most of the users for my dating site are going to be uploading portrait-oriented images of themselves, and having them come out sideways (even if not 100% of the time) makes our site look extremely unprofessional.
Thank you
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
Such issue is not related to the theme, images are shown exactly how you upload them, if they are rotated it means that thats how they are saved on your local hard drive. Please open such image in a program like Photoshop in order to see it’s correct orientation, because in your file browser or image viewer the image might appear rotated even if the original file isn’t.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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