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Hello there,
I am having an issue with the cover image icon. I remember testing before and it worked. I am not sure what has changed if it was after a theme update or perhaps if a plugin might be the issue but the link has changed.
If you try to change the cover image per the icon it goes to /change-cover-image..which is a 404 page. However if you use the Buddypress menu it leads to the correct page which is located at /change-cover.
I did hide some icons from the Buddypress menu could this be the issue?
Thank you very much,
Please advise.
What version of Kleo?
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Theres a few things you should check
1 – BP 2.4 introduced its own cover functionality. You need to choose which one you want to use. Either 7thQueens BP Cover Photo or BP 2.4. If you use BP Cover Photo, then enable it in Settings > Buddypress > Settings.
2 – If that still doesnt fix your issue, then check for any custom code in your child theme that might be causing the issue. Others have had buddypress-functions.php in their profile and old copies of buddypress files.
3 – If that still doesnt fix your issue, make sure your server or cdn is serving new files by purging any cache and/or cdn storage you have in place.
4 – Also check for plugin conflicts.
Let me know how it goes.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
1. So I am confused is that Buddypress’s Options in Settings>Buddypress>Settings? Or is that Kleo’s…I would like to use Kleo’s I guess? I have had it set there all along which I thought was Kleo options…I attached a screenshot. I know updated Kleo’s theme a few weeks ago and the Cover was removed then a few days later another update came out which added the additional buttons on the Buddypress Settings page..I think that might have been when I lost that button’s function..perhaps it was a Buddypress update?
2. I’m kind of stuck on step 2. I have the most up-to-date Buddypress as well..should I uninstall it and reinstall it? My Child theme has no custom code yet.
3. I don’t have a CDN service.
4. I don’t think its a plugin conflict as the link is just different..it’s more likely a cacheing issue..but I will check this too.
1 – Kleo added that setting. It basically disables the BP 2.4 stuff.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Okay I see the issue now…FINALLY!
The issue seems to be your plugin and Buddypress are not compatible well except for that icon it works fine. This I hadn’t realized because it all changed via updates. Your plugin with the settings I have above overrides the new buddypress options and makes them invisible. However that icon to change the profile image still links to the Buddypress Active link.
If I de-activate your plugin and just use the Buddypress options then everything works fine. But I do not like the new Buddypress, your plugin is much more elegant in the way it shows on the page. Perhaps because it is customized with Kleo in mind?
Anyway the logical solution is to update your plugin and hide that icon, at least temporarily.
But can you confirm that I am correct because I checked the Kleo demo and everything works as it should? So that is confusing.
It does work, its just not working on your site. Did you look into the caching issue?
I miss-spoke and its actually bp profile cover that adds the “Replace BP 2.4 functionality” setting. The way its supposed to work is that if you have that enabled, the camera icon points to /change-cover/. If its disabled and you’ve enabled “Allow registered members to upload cover images” then it will point to /change-cover-image/. It obviously not doing it on your site, so we need to figure out why.
Can you provide admin and ftp credentials?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
If you’d like me to look at this, please provide credentials. Thank you.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Site isnt launched yet right? I’m going to be playing with things so just want to make sure I’m not going to interrupt anything.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
I havent forgotten about you. This is an odd-ball. I’ll let you know when I figure it out.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Nick – respond privately with admin credentials.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
I’m having one of the devs look into this. Will let you know.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
@corpor8chic – I’m headed back into your site and connecting via FTP. If you see something strange, dont worry. Its just me.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
@beeverywhere Its been fixed in the next update. In the meantime, go to /kleo/lib/plugin-buddypress/config.php and around line 426, change
COPY CODEglobal $bp;to this
COPY CODEif ( ! bp_group_use_cover_image_header() ) { return; } global $bp;
@corpor8chic I’ve already done this for you.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
No problem. Sorry it took so long.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
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