This topic has 16 replies, 3 voices, and was last updated 8 years by 
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Hey Sweetdate!
I have a rather big problem! Themeforest had sold me a plugin that was nowhere near what was advertised, which resulted in me filing a Paypal dispute when they refused to refund my money. This plugin was not related to SeventhQueen in any way. However, because I opened a dispute, they locked my Themeforest account down! I am now unable to access any new updates, downloads, licesnes, etc. from my Sweetdate theme because of this.
Is there anyway I am able to get the latest theme version without Themeforest? Thank you very much!
Hi,
First, please provide your licence key here in a private reply.
Cheers
Radu
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThat’s the problem, I can’t even get to it because they locked my account out! I have the full zip file for the full theme still (older version), but no access to my license key or other similar documents.
Hi,
Yes, just open a new ticket or reply into this
Cheers
Radu
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi, can you please provide the latest version of the child theme? The download you provided did not include it.
See attached file
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
The theme file can only be downloaded from your themeforest account, before was an exception !!
Please open a ticket on themeforest support to re-gain access to your account.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionTheme forest doesn’t allow us to provide the theme files in other place then themeforest…..
Please try re-gain access to your account…..
The previous theme version was an exception !!!
I hope you understand…
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHey,
Just wanted to follow up and see if I could get one more exception on an update. Themeforest refuses to reinstate and I have no other choice. I can’t justify paying for the theme two times just to get an update, I’m sorry.
Hi, we can provide the latest theme version for now but we can’t do it in the future. Also I see your support is expired.
https://we.tl/jjl88u0wzxHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.
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