Can’t Update Theme via ThemeForest

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This topic has 16 replies, 3 voices, and was last updated 9 years by Abe.

  • Author
  • January 18, 2016 at 16:24 #99099
     MakeMeaSite
    Participant

    Hey Sweetdate!

    I have a rather big problem! ThemeforestĀ had sold me a plugin that was nowhere near what was advertised, which resulted in me filing a Paypal dispute when they refused to refund my money. This plugin was not related to SeventhQueen in any way. However, because I opened a dispute, they locked my Themeforest account down! I am now unable to access any new updates, downloads, licesnes, etc. from my Sweetdate theme because of this.

     

    Is there anyway I am able to get the latest theme version without Themeforest? Thank you very much!

    January 19, 2016 at 17:42 #99326
     Radu
    Moderator

    Hi,

    First, please provide your licence key here in a private reply.

    Cheers

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    January 20, 2016 at 19:40 #99581
     MakeMeaSite
    Participant

    That’s the problem, I can’t even get to it because they locked my account out! I have the full zip file for the full theme still (older version), but no access to my license key or other similar documents.

    January 20, 2016 at 20:16 #99590
     MakeMeaSite
    Participant

    I found my purchase confirmation e-mail link though! I attached it.

    January 20, 2016 at 20:35 #99594
     Radu
    Moderator

    Hi,

    Please download the attached archive.

    Let me know after you download the archive.

    Cheers

    Radu

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    January 20, 2016 at 20:37 #99597
     MakeMeaSite
    Participant

    Thanks Radu, but I don’t see any attached package to your post.

    January 20, 2016 at 20:37 #99598
     MakeMeaSite
    Participant

    nvm, just saw it, thanks!

    January 20, 2016 at 20:38 #99599
     MakeMeaSite
    Participant

    How will I be able to update in the future though? Will I have to manually contact you every time?

    January 21, 2016 at 13:42 #99734
     Radu
    Moderator

    Hi,

    Yes, just open a new ticket or reply into this

    Cheers

    Radu

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    February 3, 2016 at 17:37 #101889
     MakeMeaSite
    Participant

    Hi, can you please provide the latest version of the child theme? The download you provided did not include it.

    February 3, 2016 at 18:51 #101914
     Radu
    Moderator

    See attached file

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    July 13, 2016 at 18:29 #129107
     MakeMeaSite
    Participant

    Would it be possible to download the latest version again? Thank you!

    July 13, 2016 at 19:05 #129122
     Radu
    Moderator

    Hi,

    The theme file can only be downloaded from your themeforest account, before was an exception !!

    Please open a ticket on themeforest support to re-gain access to your account.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    July 13, 2016 at 19:06 #129123
     MakeMeaSite
    Participant

    They won’t give it to me though for reasons states above. Please help.

    July 14, 2016 at 17:16 #129207
     Radu
    Moderator

    Theme forest doesn’t allow us to provide the theme files in other place then themeforest…..

    Please try re-gain access to your account…..

    The previous theme version was an exception !!!

    I hope you understand…

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    September 5, 2016 at 20:19 #135033
     MakeMeaSite
    Participant

    Hey,

    Just wanted to follow up and see if I could get one more exception on an update. Themeforest refuses to reinstate and I have no other choice. I can’t justify paying for the theme two times just to get an update, I’m sorry.

    September 7, 2016 at 00:25 #135192
     Abe
    Keymaster

    Hi, we can provide the latest theme version for now but we can’t do it in the future. Also I see your support is expired.
    https://we.tl/jjl88u0wzx

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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Support Hours Our support team is available from Monday to Friday during regular office hours ( East European Time ). Please allow up to 48hrs so we can review your request and respond.
License info One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.

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