Hello, sorry for the delay, our system orders the tickets by last response time and as you responded to your own reply it was moved down instead of being at the top as waiting for response.
About the same sex, did you use our code here? It needs some improvement and right now its not working for the search and the directory, we will be checking it to make it compatible but at this moment only a developer could integrate it with buddypress, sadly is not a feature that buddypress has so it needs a lot of work
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