A couple of issues

[roughwriters]

Hey just got this theme and am having a couple of issues:

– Comments aren’t loading with ajax like they do in the demo. I have to reload the page to open a comment box. Isn’t it supposed to open automatically?

– Isn’t there supposed to be a shortcode menu/box in the page editor? I don’t seem to have that option.

– I selected groups to have a full width cover in the bp options. They now have 2 covers: full width and regular width.

– Groups page isn’t showing any groups.

[roughwriters]

I found the issue with the cover photo and the groups page.

But comments are still not automatically loading, and there is no shortcode menu.

[roughwriters]

Sorry for being all over the place. Another issue is that the margins on front page seem to be really weird.

http://roughwriters.staging.wpengine.com/
There is a big space on the side of the pages between the widgets.

It seems different than the demo:
http://seventhqueen.com/themes/kleo/3-colums-template/

[jsd11]

Hey, would you mind sharing what you did to fix the duplicate cover photos? I’m having the same problem.

[Laura]

Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[roughwriters]

Hey Laura:

Theme is up to date and so are all plugins. I turned everything off except buddypress and bbpress.

Enabled debug. Got this message on homepage:

Notice: bp_nav was called incorrectly. The bp_nav and bp_options_nav globals should not be used directly and are deprecated. Please use the BuddyPress nav functions instead. Please see Debugging in WordPress for more information. (This message was added in version 2.6.0.) in /nas/content/staging/roughwriters/wp-includes/functions.php on line 3897

But I’ve been having these issues before upgrading to buddypress 2.6

Still having these issues and not seeing any debug data for them:
– Comments aren’t loading with ajax like they do in the demo. I have to reload the page to open a comment box. Isn’t it supposed to open automatically?

– Isn’t there supposed to be a shortcode menu/box in the page editor? I don’t seem to have that option.

[Laura]

Hello, please try the following:
1- Uninstall Buddypress and reinstall it
If not working,
2- Uninstall wordpress and reinstall it

Let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[roughwriters]

Did that. Didn’t help.

I have a developer who’s helping me with some stuff. Regarding the comment loading, he said:

I made it work by loading two js files which was missing in our theme. I have seen source code of their demo version. These files was being loaded there.
wp_enqueue_script(‘jquery-query-js’, plugins_url().’/buddypress/bp-core/js/jquery-query.js’, ‘jquery’); wp_enqueue_script(‘custom-buddypress-js’, get_template_directory_uri().’/buddypress/js/buddypress.js’, ‘jquery’); Ideally these file should be loaded by theme. You can ask theme support about this , why we have to load these files manually in order to make this work. I am wondering if manually loading may not create issue on other places in theme.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[roughwriters]

Thanks.

So we made some progress with the commenting issue.

We found out at that wpengine had a mu-plugin “Wp Engine System” that was removing the buddypress.js file.

We’re still working with Wp Engine to figure out why, and how we might be able to fix it.

But still having the issue with the editor. There is no theme shortcode button generator there.

[Radu]

Hi,

The problem is cause by wp engine environment ?

Maybe they will provide you a fix or a solution to this

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[roughwriters]

Radu, the commenting issue does, yes. I’m working with them on it.

But not the editor issue. Any ideas on that?

[Radu]

Hi,

Please try this solution : https://archived.seventhqueen.com/documentation/kleo#wp-engine

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[roughwriters]

Why did it take 5 days to send me that?

I lots of $$ and developer hours trying to figure this out.

I think that will probably fix it though.

[roughwriters]

Also, do you think what could be causing the shortcodes not to show up either?

Like my blog doesn’t show up here.

http://roughwriters.staging.wpengine.com/blog/

[Radu]

Ticket was assigned to another moderator… so the solution works ?

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[roughwriters]

Not sure yet. Still waiting to hear back from my developer. He had put in a different fix to the issue, so I think he has to switch them out.

When I tried putting it into the child theme, it just broke the site.

[Radu]

Try again to paste the code from here http://pastebin.com/raw/mvsrAR0k

Or simply load directly the js in head….

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[roughwriters]

I think my developer is done for the night.

So instead, I reverted back to an old version of the site, with the fix he made. I plugged in your code.

Now the commenting works. But shortcodes still don’t work:

http://roughwriters.staging.wpengine.com/blog/

Also, still not able to see the shortcode generator in the page editor menu.

[roughwriters]

*without the fix he made.

[roughwriters]

To clarify:

There are two issues with shortcodes:
1. They don’t work. See the link above, or check out the homepage or blog link.
2. The shortcode button generator thing doesn’t show up in the page editor, so can’t easily add shortcodes to pages.

[roughwriters]

Also, I’m activating this new theme for hundreds of users in 2 days. If the shortcodes aren’t working, the site basically broken. No activity feed, no blog.

So help is much appreciated.

[roughwriters]

And to clarify more:

The fix you gave above worked for the commenting issue, but not the shortcode issue.

[Radu]

Hi,

I’ve understand, for all of these issues, you will have to update the kleo theme to latest version 4.0.8

You will have to update theme to 4.0.8 your current version is 4.0.7 and after most important is to update Visual Composer, K-elements and Revolution Slider from wp-admin -> appearance -> install plugins, press update for these plugins.

We have two methods for update

1. Automatic theme updates:

– Go to WP admin – Theme options – Theme Update
– Enter Themeforest username and API KEY
– Save the options
– Go to WP admin – Dashboard (link should be like: /wp-admin/update-core.php) and you should see the theme there if there is a new update available
– Click the checkbox next to it and click to Update themes

2. Manually update theme by FTP.

– Connect to your server.
– Go to wp-content/themes/ and copy “kleo” folder to your computer so you have a backup of your old files.
– Extract kleo.zip that you have downloaded from Themeforest. Make sure the resulting “kleo” folder has a style.css in it. Delete on your server all files inside wp-content/themes/kleo and then copy all files inside “kleo” folder to your server in wp-content/themes/kleo

Important note : After you update the theme to latest version 4.0.8 please update the bundled plugins especially Visual Composer, K-element, Revolutions slider, Woocommerce and buddypress.

Let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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