Activating Elementor crashes WordPress

[Crowmoor69]

Hi,

Currently trying to install Sweet Date and it is way more of a hassle than I would imagine.

Using your video I´m only 40 seconds in before I get a fatal crash. When I activate the mandatory Plugin Elementor whole WordPress stops responding with a 500 error.

Currently using WordPress 4.9.5, a completly new installation with just your theme installed. When activating the child theme I have to install a few plugins, one of them is Elementor that crashes my site.

[Laura]

Hello, please contact your hosting provider about this as it might be a server resource limit, let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Crowmoor69]

Hi, any pointers to what to ask them about resources? Are we talking memory,hard drive, configuration of WordPress?

[Laura]

Hello, they should tell you, activate elementor and then contact them about it so they can check what its wrong at the server

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Crowmoor69]

Looking in the error log I find the following:

[03-May-2018 16:14:51 UTC] PHP Parse error: syntax error, unexpected ‘[‘ in /home/crowmoor/2for6.se/wp-content/themes/sweetdate/lib/plugins/elementor/config.php on line 40

At row 40 I find the unexpected [ but I am no coder so I fail to see the consequences of removing it.

So it doesn´t look like an error on the server but a coding error in your theme. Please advice on how to move forward.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Just re-upload theme files over the existing ones via ftp.

Let me know

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Crowmoor69]

Exactly the same error.

[Radu]

What php version are you using ? If 7 try to use 5.6 if 5.6 try to use 7.

After you change the versions it will be needed around 30 minutes to the version to be fully complet changed.

At line 40 it’s a square braket which it’s in her place, the code it’s ok.

Let me know

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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