Activation link not activating

[jezman]

Hi there,

I’ve searched all forums posts and wondering if there is a list of possible problems why the activation link being sent to new subscribers is not actually activating them in the dashboard.

At the moment even though new subscribers receive the activation email and the link when clicked leads them to the “Activate Page” which is nothing more than a blank page (is there a shortcode I should use on this page), and they stay as a pending subscriber in the admin dashboard. I need to activate them manually from there.

What could be the cause of this?

[Laura]

Hello, have you tried deactivating your plugins but buddypress and testing it?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[jezman]

Bingo. I had the W3 Total Cache plugin that I had installed recently. Seems this was the culprit.

Thank you. Should’ve run that test prior to posting. Thank you for the prompt response.

[Laura]

Hello, no problem, glad it helped 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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