activiation email

[cherrie]

Hello my clients who try to signup for our sweetdate webpage  are told they are being sent an activation email but are not getting the activation email to continue to setup and join our site.  As the owner of the site I also tried it by setting up a fake profile and it would not send me an activation email and therefore I could not join the site.

[cherrie]

Correction: I did get an email to activate the new client account but when it goes to the website it asks for an activation key code. There is no activation key code given.

[Laura]

Hello, try by going to Tools – Buddypress and click reinstall email and then try again

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[cherrie]

I did what you said but it did not fix the problem. Now it doesn’t even send an activation email like it says it is doing.
So now problem is bigger help.

[Laura]

Hello, you are using an older version of sweetdate (2.9) so it may not be compatible with the latest version of buddypress, you may need to update the theme

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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