Activity Wall media uploads carousel not working properly

[AdamK]

Hi Guys

I just installed the latest version of Kleo (4.4.2) – I just tested the activity wall carousel by uploading 10 images. Instead of panning through the images as usual, it slides to the left but immediately returns to the initial start position, so none of the other uploaded images are visible in the carousel. They are there, I can see them when the page first loads. I’ve inspected the element, in the code the left property in the CSS decreases, then reverts back to zero once the first left-pan has completed. Hope that makes sense.

I have tried adjusting the ‘number of images shown’ in rtMedia settings but that didn’t do anything.

Any idea what might be causing this?

Many thanks for your assistance.

[Kieran_SQ]

Hi,

I have tried to recreate your issue locally and live with the latest KLEO, BuddyPress and rtMedia and I am unable to do so. I think this issue is going to be plugin related. If you disable all of your caching and all plugins except for K Elements, BuddyPress and rtMedia does the issue continue? Make sure you purge your browser cache completely before testing to see if it works with the plugins disabled.

Let me know,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[AdamK]

Hi

ok I have disabled all plugins except Buddypress and rtMedia. I have cleared my entire cache, and this is still happening. It happens in Chrome, Opera and FF.

I have also disabled the maintenance page plugin, so you can more easily see the problem. I will put a link below so you can see an example.

[Kieran_SQ]

Hi,

Can you share some login credentials with me so I can look into this further? Also, please confirm that any caching at the server level, like redis or varnish, is purged.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[AdamK]

This reply has been set as private.

[AdamK]

This reply has been set as private.

[Kieran_SQ]

Hi,

Just so you’re aware I am going to turn some plugins on/off and switch themes to see if I can find a cause for this issue. This will mean the fix from the other ticket won’t appear whilst the KLEO Child theme is inactive.

I’ll update you soon on my findings.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[AdamK]

Ok I will stay off the site for the rest of the day it’s getting late here anyway. I will take a look tomorrow thanks.

[Kieran_SQ]

Hi,

I do not have the level of access to try this, so could you please purge and suspend CloudFlare for me please. Let me know when this has been purged and suspended so I can continue testing.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[AdamK]

Ok I have purged Cloudflare and disabled it for this site.

[Kieran_SQ]

Hi,

Thanks for that. I am going to refer this ticket to one of our developers for review as I am unable to find the cause of this issue. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience on this matter,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Radu]

Hi,

There seems to be a bug, i have tried to reproduce on my local install and it happens, the odd thing it’s on our demo it doesn’t not happens.

I have forwarded the issue to the core developer and i will get back to you soon.

Cheres
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[AdamK]

At least you are not crap like Cometchat, who insist that since they can’t see a bug on their own servers, that it cannot exist 🙂

Thanks please let me know.

Is it ok to turn the plugins back on now so I can continue? Or, I could limit it to a couple plugins and work on those?

[Radu]

Hi,

Yes, i will let you know those days I will try faster.

I assure you : I’m not a crap :)))))

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[AdamK]

Hi Guys

any update with this one?

Many thanks.

[Radu]

Hi,

Not yet, we will let you know
Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

Posts