“Add element” not working

[johnschon]

Hi

I have installed the latest version of Kleo plus Visual Composer. The problem is that ‘Add elements’ is visible when I want to add an element to a VC row, but it won’t work when I select the element I want to add. I’ve tried it with 2015 theme and it works, tried it having deactivated all plugins (except VC etc.) and it doesnt work.

I have another site using Total theme and the same versions of WP, VC etc. and it is working on that site.

Thoughts, ideas?

Many thanks

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Please update the theme to the latest version, if it’s already, deletes the plugins Visual Composer and K-elements from wp-admin -> plugins ->

Then go to Appearance -> install plugins and install the plugins back.

Let me know, if not works please provide admin credentials to check

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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