Adding friends and groups

[gnkechio]

Hello.  I know it seems that I am asking the same question over and over again- yes I am, and the reason is because I haven’t yet received an answer to my question:

HOW does a user (not admin.) add a friend in Kleo?  It seems that the user has to search for all members, and then when the list of members show up, they can go ahead and add them as friends.  Problem is that only the admin. sees all the members.  The regular users can’t, and on their profile page, there is no link to add a friend- there is a link to see how many friends the user has, but how can they have any friends when they haven’t yet added them?

– Also, HOW can regular users (not admin.) add groups and forums?

– Also, I still can’t add the username on the tool bar; the link you sent had no information on that.

– Also, again, how to get the activity/community/members page to show content?  Right now, all I get is a blank page and they all default to this page: http://www.mommysupermodel.com/membership-account/membership-levels/.

I have searched your online documentation and forums, but I haven’t found a solution.  I would greatly appreciate you help in this.  Thanks in advance.

 

[Laura]

Hello 🙂
Can you share admin credentials so i can check it out?
Users can create groups at the groups page, a “Create Group” link should appear, for forums, they can only create topics inside the forums tat you, the admin, created 🙂
What do you mean by “– Also, I still can’t add the username on the tool bar; the link you sent had no information on that.” Let me know 🙂

If all pages redirects you there, then is because you have restricted access, check at KLEO > Memberships or just deactivate the pmpro plugin to see if that is the problem
Let me know 🙂

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[gnkechio]

Hello. Here is the admin credentials you requested:

username: seven_admin
password: pRNi@D0L6(sSX!hCcj)M9Psn

When I said I still can’t add the username on the tool bar, this is what I meant: when a user logs in, I want their user name to be seen at the top right hand part of the page, like it does for the admin. And this is why I’m asking that: because the activity page does’t show the user’s profile. If it did, I won’t be asking to do that.

– The members, activity and community pages are currently blank, and they all default to the membership account/membership level page which is also blank.
– After the user logs in, I want it to default to their profile page which shows their activity, notifications, friends, accounts, etc. But I can’t seem to fix this.
– There is also no link to add friends, groups, forums or topics.

– Please also suggest some plugins that I can download, because the site is currently too slow.

Thanks for all your help, and I look forward to seeing the corrections.

Regards.

[Laura]

Hello, for member name, fixed, please check attached 🙂
Your buddypress pages should be fine, also membership pages,
For the profile after login , try this plugin: https://es.wordpress.org/plugins/buddypress-login-redirect/
Users will be able to create groups at the groups page, also topics at the forums, but forums are only for admins at the backend.

To speed the site, check this http://seventhqueen.com/blog/code-snippets/the-definitive-wordpress-speed-guide-step-by-step-easy.html

I tried to update your plugins but your website was under a scheduled maintenance, update the theme required plugins please
Let me know if it helps 🙂

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[gnkechio]

Hello. I installed the BP Disable activation reloade plugin, but I was still getting the activation errors from members who received activation codes in their email inboxes. I only solved that problem when I changed the activation page from “activate” to “members”. Please let me know if there is a better way to do this. This is not the optimal solution for me, because like I said, the members, activity and community pages are all blank.

Thanks.

[gnkechio]

Hello. my site has been down for about 2 days- ever since my host did the maintainance work, I haven’t been able to log back in; so I haven’t been able to see the work you did. this is the error message you get when you enter my site’s web address:

Warning: require_once(/home/momsm/mommysupermodel.com/wp-content/plugins/revslider/includes/framework/include-framework.php): failed to open stream: No such file or directory in /home/momsm/mommysupermodel.com/wp-content/plugins/revslider/revslider.php on line 59

Fatal error: require_once(): Failed opening required ‘/home/momsm/mommysupermodel.com/wp-content/plugins/revslider/includes/framework/include-framework.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/momsm/mommysupermodel.com/wp-content/plugins/revslider/revslider.php on line 59

-My webhost tells me the problem maybe caused by the slider revolution and other plugins. But this problem didn’t exist before the maintainance; what do you think? I can’t even log into my site! Do you have any suggestions?

[gnkechio]

Hello.  My site is back up, but the rev. slider had to be deactivated- that is what was causing the problem.  However, I need the slider for my site.  Can you help?  I haven’t changed the login credentials for the admin. account I sent you.

– Also, it looks like my site was restored from an older version- before you made the changes and now those changes  are lost.  So the members,community,activity pages are all still blank for the users (except admin.)

– users still can’t add friends (except admin.), or add groups, forums, etc.

– Also, how can I set it up so that when the user clicks on the “members” page, they this page will open up: http://www.mommysupermodel.com/members/”username”/

– Without the above, users won’t even know that they have a page that contains things like their timeline, wall, friends, notifications, profile, groups, etc.  This is the heart of a community site- how can I set this up automatically?

Thanks, and I look forward to your response.

 

[Laura]

Please update the theme to latest version 4.0.4 and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

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[gnkechio]

Hello Laura.  I had already upgraded to Kleo 4.0.4, and all the other plugins are up to date.  I’am looking into enabling the wp debug configuration.  In the meantime, please kindly use the admin. credentials that I sent you to look at the member, activity and community pages, as they are all still blank and users still can’t add friends, groups or topics.

I know you said that you had fixed it last time, but I never got to see that because the site crashed that same day and when it was restored, the changes you made were lost.  Also, I don’t know whether the disabling of the rev. slider affected some ff the changes you made.

– I also noticed that when I allow users to register directly into the site without the activation email, I get alot of spam users.  I can’t seem to find a good spam plugin that won’t negatively intereact with other plugins that I need.  I am tempted to go back to using the activation email, but I understand that buddypress has a flaw in that area.

I would greatly appreciate any suggestions that you might have.

Thank you.

 

[Laura]

Hello, everything should be working fine, please let me know if you find any issue 🙂

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[gnkechio]

Hello. I am disappointed to say that none of the issues have been fixed. Only the administrators and moderators can “view” the members on the members page. The regular users/subscribers still can’t. I have decided to add the members masonry page instead, which shows the top and most active users. Somehow, the regular users can “view” this page. And from this page, they can add friends. The only problem is that the members masonry page doesn’t show all the users, only the most active ones.
– the attachments you sent were from an admin. page- the admin. currently has no problem adding friends, groups, topics, etc. I have always stated that he problem is with the regular users, not the admin.
– users (except the admin) still can’t add groups and topics.
– the activity, community and members pages still show up blank, just like I have been saying for weeks now.
– I have allowed users to register without the activation email, but I think that alot of spam users are getting through, eventhough I tried some anti-spam plugins. I plan on downloading a new one later today.

*** I still can’t fix the rev. slider.

**** New problem: when users attempt to login or when they exit, this message shows up: unused, error 418.

Forgive me if I say I am getting frustrated with this theme. It is a beautiful and well-designed theme, but it still has a lot of gaps in terms of delivering all that it promises. Thanks in advance for your efforts in helping me resolve these. 🙂

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

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[gnkechio]

Hello. I received the link to this thread as the main link for the questions that I posted on the support forum. I didn’t mean to ask the some questions over and over again. My apologies.

But you guys do not respond to a question for days or even weeks, then after that I would see that the topic has been marked “resolved”, when it really wasn’t. I only reposted the same questions hoping that I would hear from you. In fact, you guys have been silent for almost a month now (I was told that it would be resolved and that it was sent to a higher level of support, but still nothing happened. I had almost given up hope of hearing again from you guys.

I would appreciate your help in solving these issues, and I hope to hear from you guys shortly. Thank you.

[Radu]

Hi gnkechio,

For a better understanding let’s summarize your problems by catalogate your issues by points, please tell me in few words about every issue.

Thank you

Cheers
R.

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[gnkechio]

Hello. Thanks for asking; here are the concerns that I have on my site:

1. The rev. slider is not working. It actually crashed by site, and I had to deactivate it in order to get the site back up. After the site was up and running again, I tried to reactivate the slider plugin, but it gave me a warning, so I left it alone. But I need the slider to work!
2. Several pages are blank, like: members, activity, community and groups. How do I get these pages to show the necessary content? For example, I wanted to make the members page my landing page, but since it is blank, I decided to use members_masonry instead. Only problem is that the members_masonry page only shows some of the members, not all of them.
3. Members can’t add groups or forums (only the admin. can). I have changed the settings to allow regular users to be able to add groups and forums but it still doesn’t work.
4. When users click on the group name (from the side bar), nothing happens. The page stays blank.
5. Users can’t add friends from their Wall or Timeline (there is no link here).
6. I wanted the site to be a closed site, so that users had to register to be able to access the site. However, the email activation gives an error message- saying that the user needs an activation code. One of the Kleo support admins. on this forum told me that this is a typical buddy press issue. They suggested that I changed the activation action. I did that, but now I have a lot of spam, and I am not sure if the users I have on the site are real or spam. How do a fix it so that the users have to register, then activate the email that they received before they can access the site (without need of a an activation code, of course).
7. I am curious: how can I get my users to see their “Wall” or “Timeline” upon signing up, or logging in, like in this link:http://www.mommysupermodel.com/members/nkeoklo/? This is a social site, and if users are not aware that there is a Wall that helps them navigate the site, how can they be expected to use it? I would greatly appreciate any suggestions you have.

Thank you for your time and I look forward to your response.

[Radu]

Hi gnkechio,

In this case please provide admin credentials and FTP to can take a closer look at the issues

Cheers

Radu

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[gnkechio]

Hello. Here are the admin. credentials:
– username: momsm
– password: momSM1234

Thank you.

[Radu]

And FTP please, please test it before provide it

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[gnkechio]

Hello. The ftp login info. is as follows:

username: momsm
password: !7LTBL982!b

You can use my site address (www.mommysupermodel.com) as the host name. Of course you already know this.

Thanks

[Radu]

Hi,

Your problems shoube be fixed now… it was some problems, there most of required and bundled plugins un-updated, now they are updated , the revolution slider it works now i’ve installed the new version from the wp-admin -> appearance -> plugins… Laura told you to do that but you don’t…

Regarding the permission to your users you can play with the settings form here : wp-admin -> theme options -> memberships

Meanwhile i’ve deactivated WP Super Cache and Jetpack ….

I future i recommend to hire a developer to can take care and to maintain your website clean, up and running smoothly.

And also if you encounter similar problems in future i suggest you to disable all plugins except the bundled check if the problems disappear and also check for any plugin update.

Cheers

R.

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[gnkechio]

Hello. Thank you very much for the fixes on my site. The rev. slider is working well now, as well as the members, activity, group and other pages.

***But I still would like to have new members activate their membership from their email, without getting the error message that they should enter an activation code. I needed this so that I could reduce the spam users from signing up.

A little suggestion for the future:
– Users still can’t add friends from their wall; they can only see their current friends. It appears that Kleo doesn’t support this feature for now. Please consider adding this in future updates.

Sir, I want to express my appreciation for the support that you give your clients. Kleo is a beautiful and well-designed theme and your commitment to helping your clients get their sites to function properly makes your professionalism even more admirable. I will continue to recommend the Kleo theme to even more people. Keep up the good work.

Kind regards.

[Radu]

Hi,

You’re welcome

Regarding the email problems i think is server related you can ask them if limits somehow the wp_mail function, anyway try to use this plugin : https://wordpress.org/plugins/wp-mail-smtp/ play with the settings there.

Regarding the suggestion and i will consult with the team about that.

Thank you for the compliments

Have a nice week

Cheers

R.

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[gnkechio]

Hello sir. Thank you for the plugin suggestion, and I will take to my web host about the wp_mail. Thanks again for your help.

Regards.

[Radu]

Hi,

You’re welcome

Have a nice week

Cheers

R.

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[gnkechio]

Hello. I am having a weird situation with my site- the members, activity and community pages all went blank again. ( I had this problem before, but one of your team members helped me. I had to provide admin. access). Also, it shows that the Buddy press plugin is not installed- but it is. And when I try to install it again, it says that the link for that plugin already exists. Please give me some pointers on what to do. Thank you.

[gnkechio]

Hello. my Kleo theme is showing that I do not have the buddypress plugin installed, eventhough it is. As a result, the members, group, activity and community pages are all showing blank. I had this problem before and one of your 7th queen team members helped me fix it- I gave them admin. access. can you please tell me how to fix this? Please see the error message below. Thank you.
_________________________________________________________________________________________________

Downloading install package from https://downloads.wordpress.org/plugin/buddypress.2.6.1.1.zip…

Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/momsm/mommysupermodel.com/wp-content/plugins/buddypress/

Plugin install failed.

Plugin not activated. A higher version of Buddypress is needed for this theme. Please update the plugin.

[Radu]

Hi,

In fist instance you should have Visual composer and K-elements plugins updated ! Check for those in wp-admin -> appearance -> install plugins -> check for update button under Visual Composer name and K-elements also.

If the update button appear under these update it and check again the member and groups pages etc..

Regarding the buddypress update problem, you should use FTP client and go to wp-content/themes/plugins and to delete the buddypress folder then you should install again the plugin.

Cheers
R.

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[Radu]

If updating visual composer and k-elements not fix your issue, please de-activate all plugins except buddypress and check again… also you can disable the child theme by leaving the parent theme activated

Cheers
R.

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[gnkechio]

Hello. I deleted the buddypress folder and reinstalled it. It worked! Thank you very much for your help. I really appreciate it! Regards.

[Radu]

Hi, Great !!!

Have a nice week

Cheers
R.

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[gnkechio]

Hello. My site is down, and I am receiving these error messages, please help me resolve them. Thanks

Warning: include_once(/home/momsm/mommysupermodel.com/wp-content/plugins/woocommerce/includes/class-wc-ajax.php): failed to open stream: Permission denied in /home/momsm/mommysupermodel.com/wp-content/plugins/woocommerce/woocommerce.php on line 234

Warning: include_once(): Failed opening ‘includes/class-wc-ajax.php’ for inclusion (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/momsm/mommysupermodel.com/wp-content/plugins/woocommerce/woocommerce.php on line 234

Warning: Cannot modify header information – headers already sent by (output started at /home/momsm/mommysupermodel.com/wp-content/plugins/woocommerce/woocommerce.php:234) in /home/momsm/mommysupermodel.com/wp-content/plugins/wp-super-cache/wp-cache-phase2.php on line 62

Warning: require_once(/home/momsm/mommysupermodel.com/wp-content/plugins/k-elements/shortcodes/shortcodes.php): failed to open stream: Permission denied in /home/momsm/mommysupermodel.com/wp-content/plugins/k-elements/setup.php on line 71

Fatal error: require_once(): Failed opening required ‘/home/momsm/mommysupermodel.com/wp-content/plugins/k-elements/shortcodes/shortcodes.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/momsm/mommysupermodel.com/wp-content/plugins/k-elements/setup.php on line 71

[Radu]

Hi,

FYI : This is not related to the theme

Please do the next :

Go to wp-content/plugins/ delete the woocommerce and k-elements and wp super cache

Then go to wp-admin -> appearance -> install plugins -> install k-elements and woocommerce then go to plugins and serach again for wp super cache and install it

Cheers
R

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