After update Kleo can not open option.

[sermsak]

Hello Support Team,

After i’ve update Kleo to lastest version 4.1.3 , Then i can not click to open Theme options. It’s display – Error 524 a timeout occurred.

I’ve disable all plugins , increase PHP Memory limit 512 MB , PHP Time limit 600

Please help

[Radu]

Please follow these steps to enable wp debug, to can see what errors appears in error log

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

Cheers

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[sermsak]

Hello Radu, I’ve enable wp debug as your suggest above. After that i’ve click at Theme options, and It’s display – Error 524 a timeout occurred.

When i’ve check debug.log and the error as below:

[08-Sep-2016 07:39:44 UTC] PHP Notice: WP_Admin_Bar::add_node was called incorrectly. The menu ID should not be empty. Please see Debugging in WordPress for more information. (This message was added in version 3.3.0.) in /var/www/vhosts/cookkoo.com/httpdocs/wp-includes/functions.php on line 3996

[08-Sep-2016 07:46:18 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 75 bytes) in /var/www/vhosts/cookkoo.com/httpdocs/wp-includes/wp-db.php on line 1832

[sermsak]

Hello radu, After i’ve increase PHP memory. Now it work very fine.Thank you

[Radu]

Great

Have a nice week

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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