Article issues

[wholistic]

Hello, I need urgent assistance with the following errors. The main articles pages was set to show the posts in grid layout that shows as you scroll down the page. However, after noticing that the articles were actually not loading on the page, I was forced to change the posts view to standard. That fixed the problem temporary.

A bigger issue is now the home page. Today I was informed by a visitor that they cannot see the articles. I have a widget that shows article categories – Kleo News Focus. When I went to check, not only they were not showing, but the Hover boxes were not showing on my phone either.

These Kleo elements are very pretty, but it looks like there is a problem with them showing on the pages. This issue has happened in past as well, it just seems to be randomly apprearing and dissapering.

[wholistic]

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[wholistic]

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[wholistic]

It’s been two days since I submitted this ticket. Any update? I need this resolved today. Thank you.

[Radu]

Hi,

It was weekend it says in sidebar the response time it’s 1-2 days from monday to friday.

I will get back to you

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What support service includes ? What not ?

[Radu]

Hi again

1. I saw your homepage and the cards and they are displayed as it should and they shown the back when you hover so what’s the issue ?

2.
There might me some conflifct with other plugins or child so you will have to de-activate all plugins and child theme off then check if they are displayed as it should, if you had done eny kinf of speed optimizations from cloudflare, from server cpanel, frmo htaccess or any caching cnd plugin can cause that switch all off and test. On our demo cannot see similar.

Also you can use this snoippet to make all animations visible directly !

COPY CODE

.animated,.wpb_animate_when_almost_visible  {
 /*CSS transitions*/
 -o-transition-property: none !important;
 -moz-transition-property: none !important;
 -ms-transition-property: none !important;
 -webkit-transition-property: none !important;
 transition-property: none !important;
 /*CSS transforms*/
 -o-transform: none !important;
 -moz-transform: none !important;
 -ms-transform: none !important;
 -webkit-transform: none !important;
 transform: none !important;
 /*CSS animations*/
 -webkit-animation: none !important;
 -moz-animation: none !important;
 -o-animation: none !important;
 -ms-animation: none !important;
 animation: none !important;
 opacity: 1 !important;
 filter:none !important;
 
 }

3.

Replace this file content : wp-content/themes/kleo/vc_templates/vc_row.php

with the content of this one : https://pastebin.com/raw/1m5KbcWK

It’s a bug that it will be fixed in next theme update

4. The theme comes with no plugin installed, the theme suggest you to install the used one in our demos, so you are free to delete it and to re-install it using latest fresh version.

Cheers
R

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[wholistic]

Hi Radu!

I believe issues #1 and #2 are similar and connected. It looks like these animated elements are not always showing and not in all browsers (for example Chrome and on mobile). This happens with the hover boxes, the Posts News focus, articles and shop products – instead of the elements showing as you scroll down, they either do not show at all (hover box, articles) or only first row of shop products show and nothing else when you scroll down.
Could you please look into this, it is very important that all the elements are showing on the website? I have not done speed optimizations or anything else you mentioned.
Where am I supposed to paste the snippet you provided?

#3. I do not want to mess up with the theme code. Since this is a theme bug, could you send an update as soon as possible or update it for me?

#4. If I delete rtMedia plugin, isn’t it going to interfere with some of the features? There must have been a reason to be included in the theme demo?

I am activating your admin login again, please let me know when you use it so i can inactivate it after.

Thank you!

[wholistic]

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[Radu]

1,2 I had copied your entire shortcode and the page was displayed for me directly no animation issues, check this video : https://drive.google.com/file/d/1flduQOC-AVWjgs7T7KAT2G81SXVW-FAl/view

To can know a thing certain de-activate all plugins, leave only the visual composer and k-elements activated.De-activate also the child theme!

3. OR you can wait until the theme updae since you don’t want to apply the fix manually. Anyway the update will to the same(no ETA yet)

4. If you use the media features from rtMedia in buddypress maybe you will see some differences, if not you can de-activate it.

Cheers
R

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What support service includes ? What not ?

[wholistic]

Hi Radu,

Where am I supposed to place this snippet as you suggested? This will not be in the upcoming Theme update, correct?

——————
Also you can use this snoippet to make all animations visible directly !

COPY CODE

.animated,.wpb_animate_when_almost_visible {
/*CSS transitions*/
-o-transition-property: none !important;
-moz-transition-property: none !important;
-ms-transition-property: none !important;
-webkit-transition-property: none !important;
transition-property: none !important;
/*CSS transforms*/
-o-transform: none !important;
-moz-transform: none !important;
-ms-transform: none !important;
-webkit-transform: none !important;
transform: none !important;
/*CSS animations*/
-webkit-animation: none !important;
-moz-animation: none !important;
-o-animation: none !important;
-ms-animation: none !important;
animation: none !important;
opacity: 1 !important;
filter:none !important;

}

[wholistic]

Also, I tried to replace the vc_row.php file as you suggested and got an error:

“Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over http://FTP.”

[Radu]

Hi,

For your first reply, you can paste that in quick css or you can use instead pasting css directly the option from our theme under wp-admin -> theme options -> miscellaneous -> sitewide animations -> disable on all devides, so pasting the code or set off for that option offering the same result.

For the second, it means that for some reason that was not changed and you will needed to make that via FTP as error message suggest. If you don’t know as the hosting support to guide you orr do it yourself it’s simple.

Cheers
R.

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[wholistic]

Hi Radu,

I do not want to eliminate the animations, I like them and that’s why I chose to use those elements. I shouldn’t have to disable animations so the elements actually show on the page. Any other solution?
Besides, after I did that, the articles started showing but not the hover boxes. So this is not a complete solution.

As far as the bug in the Theme, I am still waiting for the update. I cannot make changes to the code, especially that the hosting company doesnt give me access to FTP for security reasons.

Looking forward to final resolution to these two issues.
Thank you!

[Radu]

I see i have offered to you an workaround since i cannot reproduce the issue on my local install using identically code so the issue may be caused by child or plugins you can switch them off so it’s something isolated on you.

So let me know if you leave ONLY visual composer + klements and parent theme activated if the animations work.

R

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[Author]

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