Blank comments

[darrencon]

If someone makes a comment on a news article, the content of the comment doesn’t show. I can see there is a comment in the wordpress backend but it is not visible. I can see the users name, photo and the timestamp of the comment, but the text of the comment doesn’t show. See attached screenshot.

[Laura]

Hello, can you share access and the url so i can see it? 🙂

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[darrencon]

Server access granted. Please note that this is a production system. Although at the time if sending this it is after hours (5:55pm)

https://portal.ovationsgroup.com
user: 7queensupp

Pw: JGmWNqFJJjTVA%eWWEbYQkFa

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Radu]

Hi,

I see that, i think that it’s caused by a plugin or by a custom modification from child, to can ensure or check this follow the next advices
Hi,

Do you have the latest version of WordPress ? If not update those

Do you have the latest version of BudydAPP theme ? If not update those

Do you have the latest version of plugins installed ? If not update those

If you de-activate all plugins it works ? if yes enable back plugins one by one to identify what causes this.

If you de-activate the child theme it works ?

Let me know

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

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