Bought the wrong theme: Sweet date instead of KLEO

[lauradelaat]

Hi there,

I already had a license for Kleo and because I’m so happy with how it works I wanted to use it too for a other site I own.

But I made a stupid mistake during the purchase, I’ve choosen the wrong theme: Sweet date instead of Kleo….

What can I do to turn this around?
Shall I order KLEO and you refund the Sweet date or can you switch it?

Thank you

[Radu]

Hi,

I’ve send your request to one on my colleague to try to solve your problem.

Best Regards

Radu

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What support service includes ? What not ?

[Cornel]

Hi,

Since you purchased the theme from ThemeForest we can’t make the refund. If you want to use Kleo I propose to purchase it and we can offer you one free install and setup of this theme on your domain, so you can save $50.

Please let me know if this works for you.

Best regards,
Cornel

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[lauradelaat]

Dear Cornel,

Thank you for the offering, but I can do this myself, as I have done it before for the site biowash.nl. That won’t safe me 😉

I already have all the install files for the kleo theme. So maybe you can give me a license extra for kleo and disable the one I bought for Sweet date?
Or you can note down in your administration that I bought two licenses and will not use the Sweet date but only two times Kleo?

I guess there must be something you can do?

Thank you 😉

Best regards,
Laura

[Cornel]

Hi Laura,

We had a discussion internally and the best way to do it is to ask Envato for a refund (please mentioned that you talked with us and we agreed) and afterwards to purchase Kleo.

Please let me know when you manage to solve this.

Cheers,
Cornel

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[Cornel]

Hi Laura,

Did you manage to solve?
Can I mark the ticket as resolved?

Thanks,
Cornel

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[lauradelaat]

Hi Cornel,

It were busy times at the Envato office so it took a few days, but your question came in the same hour as their solution 😉

I’m lucky, it will be fixed and I will recieve a refund.

Thanks

Best regards,

Laura

[Cornel]

Glad to hear that! 🙂
I’ll close the ticket now.

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