BP album – when OFF, profile appears twice

[hotloverspassion]

Hi,

I ran into a problem. It says that the BP-Album is DEPRECATED and rtMedia is recommended to use so I have turned the BP-Album OFF ( in Sweetdate->Buddypress ) in order to just use rtMedia. Once I have done that, my profile page gone weird. The profile is showing twice – please see the picture attached. I have tried to delete all my css – no change, also tried to deactivate most of my plugins – no change. Once I turned my BP-Album ON, everything was fine again. Any idea why this could be happening? Thanks 🙂

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[Laura]

Hello, try by deactivating other plugins
Do you have any cache plugin?

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Laura Solanes - Graphic Designer and Web Designer

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[hotloverspassion]

Hi,
I have deactivated all of my plugins except BuddyPress. And no, I do’t have any cache plugins.
The problem is still there…any other suggestion?
I have also deleted all of my css changes and functions.php, but still nothing.
Thanks

[Laura]

Hello, can you share admin credentials so i can check it out? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[hotloverspassion]

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[hotloverspassion]

Hi,
if it is too complicated to find where the problem is, just let me know. I am going to migrate my site to another hosting provider this week and might as well start the site from beginning ( of course will have all the modified files and css saved ) and hopefully will be able to see where the problem is then.
🙂

[hotloverspassion]

Hi,
I have been able to sort it out!!!!! I had in SweetDate->BP Profile Tabs ticked off BP album!!! Silly me 🙂
Thanks anyway for your willingness to help 🙂

[Laura]

Oh wow i didnt think about that, great you could resolve it!

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[hotloverspassion]

I know, I was quite surprised that this option remained there still ticked off even though I switched the BP album off. It could actually be considered in next update so others won’t run into this issue as well.

And I do try to sort things out myself…it gives me great satisfaction and also I don’t like to rely on others…only if I have to 🙂

Thanks for all your help in past. I have learned a lot and hopefully won’t be bothering you too often now 🙂 But who knows 😀

[Laura]

Will always be happy to helps you 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[hotloverspassion]

One more thing…Today I deactivated rtMedia for a few minutes and when visited user’s profile, no fields showed up ( just the groups at the top ) so I checked again BP Profile tabs ( due to my previous similar experience with Album tab ) and rtMedia tab was still there ticked off…Once I got rid of it, it was all ok again. Can both of the bugs be sorted in future update? There will definitely be more people having the same problem sooner or later. Thanks 🙂

[Laura]

We will check it out, thanks you for letting us know! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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