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April 25, 2018 at 14:27 #196002allenlinwParticipant
I was trying to edit the default home page through Elementor and only with minor text modification I received the error shown in the attached image. The bug persisted even after reverting the home page to its original version.
Obviously it has to do with BP profile search but I have never touch any settings regarding this plugin.
You should be able to see the bug easily just by visiting the home page of my site.
Please help. Thanks!
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You must be logged in to view attached files.April 26, 2018 at 10:42 #196114LauraModeratorHello, i am checking your website and looks like you were using the Homepage section of theme options which is deprecated and should not be used that created the error, but i turned it off to use the new elementor plugin instead and looks like your server is having issues loading elementor ( 500 internal server error ) please contact your hosting provider support about Elementor plugin not working, it might be related to server resources or your current php version
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
April 26, 2018 at 12:11 #196134allenlinwParticipantHi, Thanks for checking my site so promptly.
However, with the deprecated section all disabled, I am still seeing the same error
Also, I discovered that by deactivating my Woocommerce, I’d be able to run Elementor properly.
As a temp work-around, perhaps you may continue help fixing this error with Woocommerce turned off whenever you need to access Elementor.I am a bit worried though, since this additional problem seems like a plugin conflict, perhaps something to do with the theme as well, not just a pure server configuration or Elementor issue. Should I open another ticket for this or how would you suggest I proceed?
April 27, 2018 at 13:50 #196253LauraModeratorHello, we already have a lot of customers using elementor and woocommerce and their sites works great that is why i think its a server issue.
Form issue fixed 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
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