This topic has 3 replies, 2 voices, and was last updated 6 years by Laura.

  • Author
  • #196002
     allenlinw
    Participant

    I was trying to edit the default home page through Elementor and only with minor text modification I received the error shown in the attached image. The bug persisted even after reverting the home page to its original version.

    Obviously it has to do with BP profile search but I have never touch any settings regarding this plugin.

    You should be able to see the bug easily just by visiting the home page of my site.

     

    Please help. Thanks!

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    #196114
     Laura
    Moderator

    Hello, i am checking your website and looks like you were using the Homepage section of theme options which is deprecated and should not be used that created the error, but i turned it off to use the new elementor plugin instead and looks like your server is having issues loading elementor ( 500 internal server error ) please contact your hosting provider support about Elementor plugin not working, it might be related to server resources or your current php version

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #196134
     allenlinw
    Participant

    Hi, Thanks for checking my site so promptly.
    However, with the deprecated section all disabled, I am still seeing the same error
    Also, I discovered that by deactivating my Woocommerce, I’d be able to run Elementor properly.
    As a temp work-around, perhaps you may continue help fixing this error with Woocommerce turned off whenever you need to access Elementor.

    I am a bit worried though, since this additional problem seems like a plugin conflict, perhaps something to do with the theme as well, not just a pure server configuration or Elementor issue. Should I open another ticket for this or how would you suggest I proceed?

    #196253
     Laura
    Moderator

    Hello, we already have a lot of customers using elementor and woocommerce and their sites works great that is why i think its a server issue.

    Form issue fixed 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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